Turning conflict into profit : a roadmap for resolving personal and organizational disputes / Larry Axlerod and Rowland (Roy) Johnson.

Format:

Book

Author/Creator:

Axelrod, Larry, 1959-

Contributor:

Johnson, Rowland, 1967-

Language:

English

Subjects (All):

Conflict management.

Interpersonal relations.

Physical Description:

xii, 293 pages : illustrations ; 23 cm

Place of Publication:

Edmonton : University of Alberta Press, [2005]

Summary:

Conflict in the workplace becomes expensive when an organization's efficiency is damaged by friction between employees. Conflicts can threaten the profitability and innovation of business, the sustainability of public institutions, and the health and achievement of individuals. Faced with conflict most people either lean away, avoiding the issue, or charge right in, escalating the problem. Neither strategy is ultimately successful and the social and financial costs can be devastating. Drawing on principles of psychology and sociology, Larry Axelrod and Roy Johnson have developed a new alternative for workplace conflict resolution. Turning Conflict Into Profit explains how "leaning into conflict" not only defuses workplace tensions but releases blocked energy into positive channels of development. Written in plain language, with real-life examples, Turning Conflict Into Profit offers a practical and rewarding roadmap through conflict.

Contents:

1: The foundations and fallacies of conflict

Conflict defined

The conflict trip: denial, despair, and detachment

The costs of conflict

Conflict within: the psychology of conflict

Conflict among: the interpersonal manifestation of conflict

Conflict across: the cultural roots of conflict

2: Moving through the narrow place

3: Turning conflict into profit

The profit track: insight, inspiration, and investment

Step 1: Tap the energy

Step 2: Find the learning

Step 3: Build relationship

Step 4: Cultivate innovation

Step 5: Make better decisions

Putting it all together.

Notes:

Includes index.

Includes bibliographical references: pages 267-271.

ISBN:

088864440X :

9780888644404

OCLC:

58050673