Scaling up excellence : getting to more without settling for less / Robert I. Sutton and Huggy Rao.

Format:

Book

Author/Creator:

Sutton, Robert I., author.

Rao, Huggy, 1959- author.

Contributor:

Elizabeth Kelsey Memorial Fund.

Language:

English

Subjects (All):

Organizational effectiveness.

Organizational change.

Customer relations.

Physical Description:

xviii, 346 pages ; 22 cm

Edition:

First edition.

Place of Publication:

New York : Crown Business, [2014]

Summary:

"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"-- Provided by publisher.

Contents:

Preface: The problem of more

Setting the stage: It's a ground war, not just an air war : going slower to scale faster (and better) later ; Buddhism versus Catholicism : choosing a path

Scaling principles: Hot causes, cool solutions : stoking the scaling engine ; Cut cognitive load : but deal with necessary complexity ; The people who propel scaling : build organizations where "I own the place and the place owns me" ; Connect people and cascade excellence : using social bonds to spread the right mindset ; Bad is stronger than good : clearing the way for excellence

Parting points: Did this, not that : imagine you've already succeeded (or failed) ; Teach us more, learn more

Appendix: The seven-year conversation : how we developed these ideas.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Elizabeth Kelsey Memorial Fund.

ISBN:

0385347022

9780385347020

9780804138352

0804138354

OCLC:

842880587

Publisher Number:

99959605613