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Educating your clients from A to Z : what to say and how to say it / Nan Boss.
Veterinary: Atwood Library (Campus) SF610.5 .B67 2011
Available
- Format:
- Book
- Author/Creator:
- Boss, Nan.
- Language:
- English
- Subjects (All):
- Veterinary medicine.
- Communication in medicine.
- Veterinarian and client.
- Communication.
- Interpersonal Relations.
- Veterinary Medicine.
- Medical Subjects:
- Communication.
- Interpersonal Relations.
- Veterinary Medicine.
- Physical Description:
- xxxix, 247 pages ; 24 cm
- Edition:
- Second edition.
- Place of Publication:
- Lakewood, Colo. : AAHA Press, [2011]
- Contents:
- Veterinary communication basics
- Appointments
- Behavior and training
- Cancer
- Dentistry
- Emergencies and referrals
- Fleas and ticks and other things that bite
- Grief counseling and euthanasia
- Heartworms
- Intestinal parasites
- Joint disease
- Kittens and puppies
- Laboratory testing
- Money matters
- Nutrition and nutraceuticals
- Over-the-counter sales
- Pharmacy
- Questioning your clients
- Risk management
- Surgery and anesthesia
- Telephone skills
- Urinary disorders
- Vaccinations
- Weight control and exercise for pets
- X-rays, ultrasound, and other high-tech procedures
- Yearly exams and senior health care recommendations
- Zoonotic diseases.
- Notes:
- Includes bibliographical references (pages 233-238) and index.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.
- ISBN:
- 1583261532
- 9781583261538
- OCLC:
- 700376806
- Publisher Number:
- 99959085467
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