AAHA's complete guide for the veterinary client service representative / Jill Renfrew.

Format:

Book

Author/Creator:

Renfrew, Jill.

Contributor:

American Animal Hospital Association.

Clarence J. Marshall Memorial Library Fund.

Language:

English

Subjects (All):

Veterinary medicine--Administration.

Veterinary medicine.

Veterinary hospitals--Administration.

Veterinary hospitals.

Interpersonal relations.

Veterinary medicine--Practice.

Veterinary Medicine--organization & administration.

Hospitals, Animal--organization & administration.

Interpersonal Relations.

Practice Management--organization & administration.

Administration.

Medical Subjects:

Veterinary Medicine--organization & administration.

Hospitals, Animal--organization & administration.

Interpersonal Relations.

Practice Management--organization & administration.

Physical Description:

xvi, 144 pages ; 26 cm + 1 CD-ROM (4 3/4 in.)

4 3/4 in.

monochrome

Other Title:

Complete guide for the veterinary client service representative

Place of Publication:

Lakewood, Colo. : American Animal Hospital Association Press, [2013]

System Details:

System requirements for accompanying CD-ROM: Microsoft Word v2003 or Macintosh PC.

text file

Summary:

Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--P. xv.

Contents:

So you are new here!

Information every team member should know

How would you define "client service"?

Using the telephone

Scheduling an appointment

The appointment process

Marketing our practice

Financial information for the client service representative

Medical records

Safety for the client service representative

The more advanced client service representative

American Animal Hospital Association client service protocols.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.

ISBN:

9781583261927

1583261923

OCLC:

833313132