Trust and organizations : confidence across borders / edited by Marta Reuter, Filip Wijkström, and Bengt Kristensson Uggla.

Format:

Book

Contributor:

Reuter, Marta.

Wijkström, Filip.

Uggla, Bengt Kristensson.

Language:

English

Subjects (All):

Organizational sociology.

Organizational behavior--Moral and ethical aspects.

Organizational behavior.

Trust.

Physical Description:

vi, 213 pages : illustrations ; 23 cm

Place of Publication:

New York, NY : Palgrave Macmillan, 2013.

Summary:

An increasing number of people work in organizations that "trade in trust." Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered? Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries-institutional, organizational, and geographical-as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and reregulated world. Book jacket.

Contents:

1 Trust Contextualized: Confidence in Theory and Practice / Bengt Kristensson Uggla Uggla, Bengt Kristensson, Marta Reuter Reuter, Marta, Filip Wijkström Wijkström, Filip 1

2 Currency for Europe: Monetary Solidity, Trust, and Identification across National Borders / Johan Fornäs Fornäs, Johan 19

3 Can Auditing Generate Trust? The Organization of Auditing and the Quality of Government / Maria Gustavson Gustavson, Maria, Bo Rothstein Rothstein, Bo 41

4 From Global Consumer Power to Local Worker Power / Niklas Egels-Zandén Egels-Zandén, Niklas 65

5 The Certification Paradox: Monitoring as a Solution and a Problem / Ingrid Gustafsson Gustafsson, Ingrid, Kristina Tamm Hallström Hallström, Kristina Tamm 91

6 The Triumph of Feelings: On the Power of Imagery in Business / Lars Strannegård Strannegård, Lars 111

7 The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross / Pernilla Petrelius Karlberg Karlberg, Pernilla Petrelius, Maria Grafitröm Grafitröm, Maria, Karolina Windell Windell, Karolina 127

8 Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly / Eva Hagbjer Hagbjer, Eva, Johnny Lind Lind, Johnny, Ebba Sjögren Sjögren, Ebba 147

9 The Grammar of Trust as Ethical Challenge / Bengt Kristensson Uggla Uggla, Bengt Kristensson 165

10 The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law / Lars Trägårdh Trägårdh, Lars 181.

Notes:

Includes bibliographical references and index.

ISBN:

9781137370747

1137370742

OCLC:

852681927