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Service leadership : the quest for competitive advantage / Svafa Grönfeldt, Judith Strother.
- Format:
- Book
- Author/Creator:
- Grönfeldt, Svafa.
- Series:
- Sage knowledge.
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Physical Description:
- 1 online resource (xiii, 319 pages) : illustrations
- Place of Publication:
- Thousand Oaks, Calif. ; London : SAGE, [2006]
- System Details:
- Mode of access: World Wide Web.
- text file
- Summary:
- Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
- Notes:
- Part of the SAGE Knowledge collection.
- Description based on print version record.
- Includes bibliographical references and index.
- Other Format:
- Print version
- ISBN:
- 9781452231068
- Access Restriction:
- Restricted for use by site license.
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