Street-Level Bureaucracy : The Dilemmas of the Individual in Public Service

Format:

Book

Author/Creator:

Lipsky, Michael.

Series:

Publications of Russell Sage Foundation Street-level bureaucracy

Language:

English

Subjects (All):

Social workers.

Social policy.

Physical Description:

1 online resource (263 p.)

Place of Publication:

New York : Russell Sage Foundation, 1983.

Language Note:

English

Summary:

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

Contents:

Contents; Preface: Dilemmas of the Invidual in Public Services; Acknowledgments; Part I. Introduction; 1. The Critical Role of Street-Level Bureaucrats; Conflict over the Scope and Substance of Public Services; Conflict over Interactions with Citizens; 2. Street-Level Bureaucrats as Policy Makers; Discretion; Relative Autonomy from Organizational Authority; Differences between Street-Level Bureaucrats and Managers; Resources for Resistance; Part II. Conditions of Work; Introduction; 3. The Problem of Resources

Demand and Supply, or Why Resources are Usually Inadequate in Street-Level Bureaucracies4. Goals and Performance Measures; Goals; Performance Measures; 5. Relations with Clients; Nonvoluntary Clients; Conflict, Reciprocity, and Control; The Social Construction of a Client; 6. Advocacy and Alienation in Street-Level Work; Advocacy; Alienation; Implication of Alienation; Part III. Patterns of Practice; Introduction; 7. Rationing Services: Limitations of Access and Demand; The Costs of Service; Queuing; Routines and Rationing; 8. Rationing Services: Inequality in Administration

A Comment on the Ubiquity of Bias9. Controlling Clients and the Work Situation; Husbanding Resources; Managing the Consequences of Routine Practice; 10. The Client-Processing Mentality; Modifications of Conceptions of Work; Modifications of Conceptions of Clients; Part IV. The Future of Street-Level Bureaucracy; 11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis; Holding Workers to Agency Objectives; Accountability and Productivity; Street-Level Bureaucrats and the Fiscal Crisis; 12. The Broader Context of Bureaucratic Relations

Contradictory Tendencies in Street-Level Bureaucratic Relations13. Support for Human Services: Notes for Reform and Reconstruction; Directions for Greater Client Autonomy; Directions for Current Practice; The Prospects and Problems of Professionalism; Keeping New Professionals New; Notes; Index

Notes:

Description based upon print version of record.

ISBN:

1-61044-362-4