The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay.

Format:

Book

Contributor:

Coombs, W. Timothy

Holladay, Sherry J.

Wiley InterScience (Online service)

Alumni and Friends Memorial Book Fund.

Series:

Handbooks in communication and media

Language:

English

Subjects (All):

Crisis management.

Communication in management.

Physical Description:

1 online resource (xxvii, 737 pages) : illustrations.

polychrome

Place of Publication:

Chichester, U.K. ; Malden, MA : Wiley-Blackwell, 2010.

System Details:

text file

Contents:

Parameters for crisis communication / W. Timothy Coombs

Crisis communication and its allied fields / W. Timothy Coombs

Crisis communication research in public relations journals: tracking research trends over thirty years / Seon-Kyoung An and I-Huei Cheng

Organizational networks in disaster response: an examination of the US government network's efforts in Hurricane Katrina / Gabriel L. Adkins

Regaining altitude: a case analysis of the JetBlue Airways Valentine's Day 2007 crisis / Gregory G. Efthimiou

The press as agent of cultural repair: a textual analysis of news coverage of the Virginia Tech shootings / Mohamad H. Elmasry and Vidhi Chaudhri

Are they practicing what we are preaching? an investigation of crisis communication strategies in the media coverage of chemical accidents / Sherry J. Holladay

Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory / W. Timothy Coombs and Sherry J. Holladay

How do past crises affect publics' perceptions of current events? an experiment testing corporate reputation during an adverse event / J. Drew Elliot

Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact / Tomasz A. Fediuk, Kristin M. Pace and Isabel C. Botero

"We tell people. It's up to them to be prepared." Public relations practices of local emergency managers / Robert Littlefield, Katherine Rowan, Shari R. Veil, Lorraine Kisselburgh, Kimberly Beauchamp, Kathleen Vidoloff, Marie L. Dick, Theresa Russell-Loretz, Induk Kim, Angelica Ruvarac, Quian Wang, Toni Siriko Hoang, Bonita Neff, Teri Toles-Patkin, Rod Troester, Shama Hyder, Steven Venette and Timothy L. Sellnow

Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of "hard" emergencies at the tactical level / Alexander G. Nikolaev

Oil industry crisis communication / Michelle Maresh and David E. Williams

Educational crisis management practices tentatively embrace the new media / Barbara S. Gainey

FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies / Elizabeth Johnson Avery and Ruthann W. Lariscy

Effective public relations in racially charged crises: not black or white / Brooke Fisher Liu

Public relations and reputation management in a crisis situation: how Denny's Restaurants reinvigorated the firm's corporate identity / Ali M. Kanso, Steven R. Levitt and Richard Alan Nelson

New media for crisis communication: opportunities for technical translation, dialogue, and stakeholder responses / Keri K. Stephens and Patty Malone

Organizational and media use of technology during fraud crises / Christopher Caldiero, Maureen Taylor and Lia Ungureanu

Organizational use of new communication technology in product recall crises / Maureen Taylor

Crisis communication, complexity, and the cartoon affair: a case study / Finn Frandsen and Winni Johansen

Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings / María José Canel and Karen Sanders

Negotiating global citizenship: Mattel's 2007 recall crisis / Patricia A. Curtin

Celebrating expulsions? Crisis communication in the Swedish migration board / Orla Vigsø

Crisis communicators in change: from plans to improvisations / Jesper Falkheimer and Mats Heide

Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue / Augustine Pang, Yan Jin and Glen T. Cameron

Crisis-adaptive public information: a model for reliability in chaos / Suzanne Horsley

Communicating before a crisis: an exploration of bolstering, CSR, and inoculation practices / Shelley Wigley and Michael Pfau

Who suffers: the effect of injured party on attributions of crisis responsibility / Sun-A Park and María E. Len-Ríos

The dialectics of organizational crisis management / Charles Conrad, Jane Stuart Baker, Chris Cudahy and Jennifer Willyard

Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events / Tomasz A. Fediuk, W. Timothy Coombs and Isabel C. Botero

Credibility seeking through an interorganizational alliance: instigating the Fen-Phen confrontation crisis / Timothy L. Sellnow, Shari R. Veil and Renae A. Streifel

Future directions of crisis communication research: emotions in crisis: the next frontier / Yan Jin and Augustine Pang

Complexity and crises: a new paradigm / Dawn R. Gilpin and Priscilla Murphy

Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal / Robert R. Ulmer, Timothy L. Sellnow and Matthew W. Seeger

Toward a holistic organizational approach to understanding crisis / Maureen Taylor

What is a public relations "crisis?" refocusing crisis research / Michael L. Kent

Crisis and learning / Larsåke Larsson

Pursuing evidence-based crisis communication / W. Timothy Coombs.

Notes:

Includes bibliographical references and indexes.

Description based on print version record.

Electronic reproduction. Hoboken, N.J. Available via World Wide Web.

Local Notes:

Acquired for the Penn Libraries with assistance from the Alumni and Friends Memorial Book Fund.

Other Format:

Print version: Handbook of crisis communication.

ISBN:

10.1002/9781444314885

9781444314892

1444314890

9786612483219

6612483210

9781444314885

1444314882

Publisher Number:

99953324573

Access Restriction:

Restricted for use by site license.