Personalising library services in higher education : the boutique approach / edited by Andy Priestner and Elizabeth Tilley, University of Cambridge.

Format:

Book

Contributor:

Priestner, Andy.

Tilley, Elizabeth, 1959-

Sabin W. Colton, Jr., Memorial Fund.

Language:

English

Subjects (All):

Academic libraries.

Libraries and colleges.

Public services (Libraries).

Academic libraries--Case studies.

Genre:

Case studies.

Physical Description:

xiv, 229 pages : illustrations ; 25 cm

Place of Publication:

Farnham, Surrey, England : Ashgate, [2012]

Summary:

This book presents essays and case studies arguing for a new approach to personalizing library services in higher education. They draw direct inspiration from the hotel industry's experiments in "boutique hotels," which stress uniqueness and hyper-personalized services over uniformity and consistency. Organized into essays and case-studies, the contributions consider face-to-face value, students as consultants, maximizing value while enhancing learning, boutique influences on the structures and lifelong learning at an Australian Catholic university, and more. The contributors are library and library-administrative professionals from around the world. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)

Contents:

Introducing the boutique approach / Andy Priestner and Elizabeth Tilley

Face-to-face value : personalised communication strategies / Andy Priestner

Library space and designing for a boutique library service in the USA / Beatrice Pulliam

Case studies : Section 1. Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards

Research postcards at London School of Economics / Michelle Blake and Nicola Wright

Boutique at the Faculty of Education / Angela Cutts

Personal space for study : meeting real needs / Elizabeth Tilley

Library technologies for boutique services / Tim Wales

Maximising value, enhancing learning : boutique teaching and training / Chris Powis

Digital literacy support for researchers : the personalised approach / Jane Secker

Case studies : Section 2. A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury

Integrating information skills into the curriculum : the next step / Veronica Lawrence

Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb

Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie

Marketing personalised services / Emma Thompson

The cost-effective service : is personalised possible? / Elizabeth Tilley

Evaluating the impact of the boutique library / David Streatfield

Implementing and managing boutique / Andy Priestner and Elizabeth Tilley.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Sabin W. Colton, Jr., Memorial Fund.

ISBN:

9781409431800

1409431800

OCLC:

781432080

Publisher Number:

99953137183

40021424595