Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh.

Format:

Book

Author/Creator:

Pugh, Katrina.

Series:

J-b us non-franchise leadership ; 387.

J-b us non-franchise leadership ; 387

Language:

English

Subjects (All):

Knowledge management.

Organizational learning.

Organizational learning--Management.

Physical Description:

xxiii, 248 pages : illustrations ; 24 cm.

Edition:

First edition.

Place of Publication:

San Francisco, CA : Jossey-Bass, 2011.

Summary:

"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher.

Contents:

Chapter 1 Knowledge Jam Rationale: Solving Thorny Problems 1

What's Not Working? 3

Blind Spots 6

Mismatches 9

Knowledge Jails 11

Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14

Chapter 2 Knowledge Jam Basics 19

Step 1 Select 22

Step 2 Plan 24

Step 3 Discover/Capture 25

Step 4 Broker 27

Step 5 Reuse 29

Chapter 3 Discipline 1: Facilitation 31

The Facilitator's Mandate 33

1 Facilitating the Select Step 34

2 Facilitating the Plan Step 38

3 Facilitating the Discover/Capture Step 49

4 Facilitating the Broker Step 64

5 Facilitating the Reuse Step 65

Chapter 4 Discipline 2: Conversation 67

Posture of Openness 69

Pursuit of Diversity 74

Practices of Dialogue 80

Chapter 5 Discipline 3: Translation 89

Brokers' Motivators 91

Brokering Basics 94

Chapter 6 Bespeckled, Married, and Emancipated 107

Boundary-Spanning 108

Surfacing Usable Insight 109

Putting Knowledge to Work 111

Chapter 7 Knowledge Jam Heritage: Prequel to the Three Disciplines 115

Intelligence Acquisition 116

Organizational Learning 121

Sidebar: Structural Dynamics: Strategically Simulating Diversity 128

Collaboration Technology 135

Chapter 8 Comparing Knowledge Jam to Other Knowledge-Capture Methods 141

A Facilitation-Conversation-Translation Scale 142

Chapter 9 Building a Knowledge Jam Practice 157

Building a Business Case and Selling Knowledge Jam 159

Sidebar: The Price Is Right! 174

Cultivating Knowledge Jam Facilitators 177

Measuring and Promoting Success 180

Chapter 10 Knowledge Jam for Leading Change and Leveraging Social Media 183

Using Knowledge Jam for Leading Change 185

Sidebar: Jamming in the Boardroom-Shared Insight in Action 188

Knowledge Jam for Business Transformation and Social Media 190

Chapter 11 An Invitation 199

Why Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200

You 0048ave Your Toolkit 201

More Than a Business Tool 203.

Notes:

Includes bibliographical references and index.

ISBN:

9780470876817

0470876816

OCLC:

671701614