Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp.

Format:

Book

Contributor:

Grandey, Alicia.

Diefendorff, James.

Rupp, Deborah E., 1975-

Series:

Organization and management series.

Organization and management series

Language:

English

Subjects (All):

Nonverbal communication in the workplace.

Employees--Attitudes.

Employees.

Customer relations.

Interpersonal relations.

Psychology, Industrial.

Physical Description:

xix, 323 pages : illustrations ; 24 cm.

Place of Publication:

New York : Routledge, 2013.

Summary:

"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"-- Provided by publisher.

Notes:

Includes bibliographical references and indexes.

ISBN:

9781848729490

1848729499

OCLC:

746837954