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The emotional labour of nursing revisited : can nurses still care? / Pam Smith.
- Format:
- Book
- Author/Creator:
- Smith, Pam, 1948-
- Language:
- English
- Subjects (All):
- Nursing--Psychological aspects.
- Nursing.
- Nurse and patient.
- Emotions.
- Nurses--psychology.
- Empathy.
- Nurse's Role.
- Nurse-Patient Relations.
- Nursing Care--psychology.
- Medical Subjects:
- Nurses--psychology.
- Empathy.
- Nurse's Role.
- Nurse-Patient Relations.
- Nursing Care--psychology.
- Physical Description:
- xvi, 228 pages : illustrations ; 24 cm
- Edition:
- Second edition.
- Place of Publication:
- Basingstoke, Hampshire : Palgrave Macmillan, [2012]
- Summary:
- As nurses become responsible for increasingly technical service delivery, has the profession lost its focus on the emotional and human aspects of the role? Do care and compassion remain at the heart of contemporary nursing practice?
- In this major reworking of a classic text, respected author Pam Smith emphasizes the continued relevance of emotional labour within the modern healthcare context. Revisiting her original findings in light of fresh theoretical perspectives and data drawn from her own new research studies, Smith explores the ways in which the experience of learning nursing and caring is changing in the twenty-first century
- A vivid example of the significance of nursing's evidence base, this timely new edition,
- addresses the most emotionally challenging aspects of the nursing role, including encountering death and dying on the ward;
- examines the impact of race, age, gender and violence in providing patient-centred care;
- interrogates the importance of the role of practice educators and mentors in practice settings.
- An inspiring text for the next generation of nurses, The Emotional Labour of Nursing Revisited is an essential read for anyone interested in the contemporary challenges of keeping the whole person at the centre of their practice Book jacket.
- Contents:
- 1 Introduction 1
- 'The little things' 1
- What is care? 10
- The emotional labour of care 12
- Emotional labour and emotional intelligence 15
- Nursing and care 16
- The body-mind dichotomy 18
- The politics of care 20
- Emotional labour costs 23
- Everybody's ideal 26
- The nurse as emotional labourer 27
- 2 Putting their toe in the water: selecting, testing and expecting nurses to care 30
- Research subjects, settings and methods 30
- The 1984 study 30
- The need for a new study in the 2000s 31
- Who train as nurses? 32
- 1984-1985 32
- 2006-2008 32
- Ward learning environment questionnaire respondents 32
- Demographic characteristics 32
- Educational qualifications 33
- Programme and year of study 33
- 'Too posh to wash' 34
- Recruitment and retention 35
- The job prospectus 35
- Selection procedures 39
- 1984-1985 39
- 2006-2008 42
- Standing up in the NHS environment 44
- Methods of testing and assessment to ensure students are 'up to standard' 48
- The role of the mentor/assessor 48
- Meeting with the mentor/assessor in practice to review progress 49
- Mentor/assessor's assessment of and statement of achievement 49
- In Nightingale's image 51
- 1980s style 51
- Perspectives for the 2000s 53
- Summary 54
- 3 Nothing is really said about care: defining nursing knowledge 56
- The impact of policy on nurse education and the nursing workforce 57
- Caring not nursing, working not learning 58
- The content of nurse training 64
- City Hospital in the 1980s 64
- The NHS in the 2000s 66
- The curriculum in four case study sites 67
- Linking theory and practice 68
- Mentoring systems and training 70
- Supernumerary status 70
- Student support 70
- Implementing the 'Living Curriculum' 71
- The 1980s 71
- Nursing process: philosophy, conceptual device or work method? 72
- The 2000s 72
- Affective/psychosocial nursing and learning to do emotional labour 73
- Patient-nurse perceptions: first-year students 73
- Critical incidents: third-year students 75
- The psychiatric nursing module 76
- Informal training for people work: feeling rules and emotion management 77
- Learning to communicate and emotion management: patients' views 79
- Patients' views: 2000 80
- Summary 81
- The 1980s 81
- The 2000s 82
- 4 You learn from what's wrong with the patient: defining nursing work 84
- You learn from what's wrong with the patient: how medical specialities legitimize nursing work 85
- Recognizing emotion work 91
- The 1980s 91
- The 2000s 93
- When the feelings don't fit 94
- There are some patients you'd rather nurse than others: issues of age, gender and race - then and now 99
- When emotional labour is the work: the case of violent patients 102
- The 1980s 102
- The 2000s 103
- Dispelling the stereotypes: issues of race 104
- The 1980s 104
- The 2000s 105
- Summary 106
- 5 The ward sister and the infrastructure of emotion work: making it visible on the ward- from ward sister to ward manager and the role of the mentor 108
- Everybody's ideal: characteristics of ward sisters and nurses 109
- Producing and reproducing emotional labour in the ward 112
- Reproducing emotional labour, management styles and the nursing process 114
- The ward learning environment in 2006-2008 119
- Managers and mentors 119
- From ward sister to ward manager: who sets the emotional tone? 124
- The changing infrastructure of emotional labour and learning in the 2000s 126
- Summary 130
- 6 Death and dying in hospital: the ultimate emotional labour 132
- Introduction 132
- Defining death and dying in hospitals in the 1980s 132
- Feelings about death and dying 134
- Death's unpredictability 135
- Packaging death 136
- 'You knew exactly what to do': a death well managed 137
- The technical and emotional labour of death 138
- Death and bereavement 140
- The role of the hierarchy in managing death 144
- Facing death and dying in the 2000s 144
- Death and dying - still the ultimate emotional labour 147
- Students' stories in the 2000s 149
- 'No one to help when your first patient dies' 149
- 'Talking and cups of tea' 150
- 'I'd never done care work before' 151
- New ways of packaging death 152
- Caring not nursing 153
- Summary 154
- 7 The caring trajectory: caring styles and capacity over time 156
- The student nurse trajectory in the 1980s 158
- First-year students: 'so good to have around' 159
- Third-year students: 'the blues time' 163
- Reflections for the 2000s 164
- Personal emotion work 164
- Being thrown in at the deep end 165
- Caring factors 170
- Ward management styles: recognizing or repressing individuality 170
- Ward management styles: recognizing the student's learning role 175
- Personal support 176
- The caring-learning relationship and emotional labour 177
- Emotional labour: styles and strategies 178
- The 1980s 178
- The 2000s 181
- 8 Conclusions 183
- Concepts of care and emotional labour 183
- At what cost care? 187
- The future of nursing theory and practice 189
- Agenda for Change 189
- Modernising nursing careers 190
- Maintaining morale and wellbeing 191
- Emotions, experiential learning and new knowledge 192
- The disappearing ward sister 195
- Death and dying in hospital: still the ultimate emotional labour 196
- Facilitating caring trajectories 197
- The effects of emotional care on patient outcomes 199.
- Notes:
- 1st ed. published in 1992 as Emotional labour of nursing.
- Includes bibliographical references and index.
- ISBN:
- 9780230202627
- 0230202624
- OCLC:
- 767854141
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