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Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.
Veterinary: Atwood Library (Campus) SF610.5 .K55 2011
Available
- Format:
- Book
- Author/Creator:
- Klingborg, Jon.
- Language:
- English
- Subjects (All):
- Interpersonal communication.
- Communication in medicine.
- Veterinary medicine--Practice.
- Veterinary medicine.
- Veterinarian and client.
- Communication.
- Veterinary Medicine--methods.
- Physical Examination--veterinary.
- Professional-Patient Relations.
- Veterinarians--psychology.
- Medical Subjects:
- Communication.
- Veterinary Medicine--methods.
- Physical Examination--veterinary.
- Professional-Patient Relations.
- Veterinarians--psychology.
- Physical Description:
- ix, 195 pages : illustrations ; 24 cm
- Place of Publication:
- Lakewood, Colo. : AAHA Press, [2011]
- Contents:
- Science of veterinary communication
- Better communication: what's in it for me?
- What do clients really want?
- Verbal and nonverbal communication during the office call
- Grief communication and euthanasia
- Art of conversing with clients
- Cognitive and social styles
- Determining cognitive style
- The hawk
- The dog
- The kitten
- The owl
- Conversing with all cognitive styles via the FALE system
- Assessing your own veterinary communication style
- Field guide to veterinary personality types
- Avoiding communication quicksand
- Using communication to combat burnout and create job satisfaction
- Personal assessment
- Burnout inventory
- Hobby suggestions based on social-cognitive styles.
- Notes:
- Includes bibliographical references (pages 171-180) and index.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.
- ISBN:
- 9781583261644
- 1583261648
- OCLC:
- 747167833
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