Improving the student experience : a practical guide for universities and colleges / edited by Michelle Morgan.

Format:

Book

Contributor:

Morgan, Michelle, 1967-

James Hosmer Penniman Book Fund.

Language:

English

Subjects (All):

College students--Services for.

College students.

Counseling in higher education.

College student orientation.

School improvement programs.

Physical Description:

xxi, 232 pages : illustrations ; 25 cm

Edition:

First edition.

Place of Publication:

Abingdon, Oxon ; New York, NY : Routledge, 2012.

Summary:

"The landscape of higher education has dramatically altered in the past 30 years as more students are attending universities and colleges than ever before. In such a competitive market, the quality of the student experience is pivotal to an institution's ability to attract students. However, the increasing costs of delivering HE teamed with a reduction in government funding means that creating a high standard of student experience has never been more challenging. The Student Experience 'Practitioner Model' discussed in this book recognises the need of staff at all levels who are developing and implementing initiatives to improve and enhance the student experience. It provides an organised and detailed structure that can be orchestrated in a cost effective and highly adaptable manner. It guides Practitioners in the identification of what they must deliver, who it is delivered to and when they need to deliver by working through the six key stages of the new student lifecycle: - First Contact and Admissions; - Pre-arrival; - Arrival and Orientation; - Induction to Study; - Reorientation and Reinduction (Returners Induction) - Outduction (preparation for life after undergraduate study). -- Provided by publisher.

Contents:

Part I Setting the scene 1

1 The context of learning in higher education / Michelle Morgan, Kingston University, UK University, Michelle Morgan, Kingston, UK 3

2 The Student Experience Practitioner Model / Michelle Morgan, Kingstron University, UK University, Michelle Morgan, Kingstron, UK 15

Part 2 The stages in the Student Experience Practitioner Model 31

3 First contact and admissions / Diane Nutt, Teesside University, UK University, Diane Nutt, Teesside, UK 33

Case Study 1 Developing a university and colleges admissions serpice 37

Case Study 2 Improving partner institutions (Pls) recruitment and admissions process 41

Case Study 3 Supporting mature students from first contact and admissions through arrival, orientation and beyond 44

Case Study 4 Processing international students' applications and visas: points-based immigration system (PBS) 48

4 Pre-arrival: bizareness, collisions and adjustments / Christine Keenan, Bournemouth University, UK University, Christine Keenan, Bournemouth, UK 52

Case Study 5 Sussex direct online registration (SDOR): improving the registration (enrolment) process utilising the web 55

Case Study 6 Stepping Stones 2HE: active transition into university 58

Case Study 7 Develop Me!, Support Me, Engage and Retain Me: using online materials to support and enhance student transition 62

Case Study 8 Pre-arrival, arrival and orientation website - managing student and family aspirations and expectations: a Faculty of Engineering initiative 65

5 Arrival and orientation / Kerri-lee Krause, Griffith University, Australia Australia, Kerri-lee Krause, Griffith University, 69

Case Study 9 The eight-strand approach to orientation for Level 1 and direct-entry students 72

Case Study 10 Residential advisors: supporting students in university accommodation starting with welcome and orientation 75

Case Study 11 An international welcome programme 79

Case Study 12 Planning parent orientation programmes using Maslow's hierarchy of needs 84

6 Induction / MaryStuart Hunter Hunter, MaryStuart, Kevin C. Clarke, University of South Carolina, Usa Usa, Kevin C. Clarke, University of South Carolina, 88

Case Study 13 Mapping transitions: a four-year blueprint for student success 91

Case Study 14 The WISE living and learning community: a first-year residential experience for women in science and engineering 94

Case Study 15 Integrating skills into the curriculum: a case study in business 97

Case Study 16 Leading on from orientation: a personal and professional development module 100

7 Reorientation and reinduction to study / Michelle Morgan, Kingston University, UK University, Michelle Morgan, Kingston, UK 105

Case Study 17 Reorientation and reinduction for returning students in the Faculty of Engineering 109

Case Study 18 Tick Off to Take Off: the study abroad pre-departure guide (TOTTO) at Keele University 112

Case Study 19 Supporting study abroad students at Millersville and partner institutions (Pls) 118

Case Study 20 Sustaining global perspective: a peer advisor programme for students who have studied abroad 122

8 Outduction: preparing to leave, graduation and beyond / Aprill. Perry, University of Canterburry, New Zealand Zealand, Aprill. Perry, University of Canterburry, New 126

Case Study 21 A new course: sophomore solutions - major to career 129

Case Study 22 Outduction: improving the final-year experience 132

Case Study 23 What next? A guide for engineering students preparing to leave university 135

Case Study 24 Improving the graduation experience 138

Part 3 Core activities in the student Experience Practitioner Model 143

9 Academic student support and development

Case Study 25 A student voice in learning and teaching at Kingston University: the importance of an effective course representation scheme 149

Case Study 26 PASS: supporting transitions, supplementing core curriculum, stimulating learning 152

Case Study 27 Academic and welfare support delivered through the individual mentoring of students on Higher National Certificate (HNC) or Higher National Diploma (HND) engineering courses by non-academic mentors 157

Case Study 28 Supporting students returning from a leave of absence at the University of Sheffield 160

10 Supporting staff to be supporters / Glyn Jones, Kingstone University, UK University, Glyn Jones, Kingstone, UK 164

Case Study 29 Supporting the supporters 166

Case Study 30 Construction Academic Skills Centre (CASC): a drop-in centre to support students with their academic skills, run by trained student advisors in the Schools of Civil Engineering and Construction, and Surveying and Planning 169

Case Study 31 Enhancing the first-year student experience by supporting staff through the first-year advisor (FYA) initiative at Griffith University 172

Case Study 32 Faculty complaint and disciplinary coordinators 175

11 Supporting learning and teaching: improving academic engagement Liz Thomas, Edge Hill University, UK 179

Case Study 33 Academic peer support beyond the first year: a trio of examples 183

Case Study 34 Opening The Toolbox: a newsletter to help faculty gain enhanced teaching skills 186

Case Study 35 Using electronic voting systems to enhance the student lecturing experience 189

Case Study 36 Student attendance monitoring 192

12 Student evaluation and feedback / Duncan Nulty, Griefith University, Australia Australia, Duncan Nulty, Griefith University, 196

Case Study 37 Mid-module (course) student evaluation and feedback in the Faculty of Engineering 198

Case Study 38 Student opinion gathering using 'Lifterviews' 201

Case Study 39 MAF-Worlts: a tool for student self-evaluation and feedback 204

Case Study 40 Using student feedback in an evidence-based approach to improving the quality of teaching and courses 207

13 Future developments in higher education and the student experience / Michelle Morgan Morgan, Michelle, Glyn Jones, Kingston University, UK University, Glyn Jones, Kingston, UK 211.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the James Hosmer Penniman Book Fund.

ISBN:

0415598796

9780415598781

0415598788

9780415598798

9780203817513

0203817516

OCLC:

694393700

Publisher Number:

99947703644