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The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley ... [and others].
Holman Biotech Commons HD58.9 .I467 2009
Available
- Format:
- Book
- Language:
- English
- Subjects (All):
- Organizational effectiveness.
- Organizational change.
- Quality control.
- Organizational Innovation.
- Efficiency, Organizational.
- Quality Control.
- Medical Subjects:
- Organizational Innovation.
- Efficiency, Organizational.
- Quality Control.
- Physical Description:
- xxi, 490 pages : illustrations ; 25 cm
- Edition:
- Second edition.
- Place of Publication:
- San Francisco : Jossey-Bass, [2009]
- Summary:
- This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
- Contents:
- Changes that result in improvement
- Skills to support improvement
- Improvement case studies
- The science of improvement
- Using the model for improvement
- Developing a change
- Testing a change
- Implementing a change
- Spreading improvements
- Integrating methods for the improvement of value
- Improving large or complex systems
- Case studies of improvement efforts
- Making the improvement of value a business strategy
- Developing improvement capability.
- Notes:
- Includes bibliographical references (pages 465-477) and index.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Frances C. Thielbar Memorial Fund.
- ISBN:
- 9780470192412
- 0470192410
- OCLC:
- 236325893
- Online:
- Publisher description Connect to publisher description online
- Contributor biographical information Connect to contributor biographical information
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