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Infinite vision : how Aravind became the world's greatest business case for compassion / Pavithra K. Mehta, Suchitra Shenoy.

Van Pelt Library RE46 .M44 2011
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Format:
Book
Author/Creator:
Mehta, Pavithra K.
Contributor:
Shenoy, Suchitra.
Bernard W. Freeman Book Fund.
Language:
English
Subjects (All):
Ophthalmology--History--India.
Ophthalmology.
History.
Health services accessibility.
Eye--Diseases--Treatment.
Eye--Diseases.
India.
Eye--Diseases--Treatment--India.
Eye.
Health services accessibility--India--History.
Aravind Eye Hospital (Madurai, India).
Hospitals, Special--history.
Ophthalmology--history.
Eye Diseases--therapy.
Health Services Accessibility--history.
History, 20th Century.
History, 21st Century.
Quality Assurance, Health Care--history.
Medical Subjects:
Hospitals, Special--history.
India.
Ophthalmology--history.
Eye Diseases--therapy.
Health Services Accessibility--history.
History, 20th Century.
History, 21st Century.
Quality Assurance, Health Care--history.
Physical Description:
ix, 322 pages, 16 unnumbered pages of plates : illustrations, maps ; 22 cm
Edition:
First edition.
Place of Publication:
San Francisco, CA : Berrett-Koehler Publishers, [2011]
Summary:
"The Aravind Eye Hospital, based in India, is the world's largest provider of high-quality eye care. It is also one of the world's most incredible and revolutionary organizations - delivering surgical outcomes equal to or exceeding those in the developed world at less than one percent of the cost, treating more than half of its patients free of charge, and taking no grants or donations. Aravind's success is so perplexing it has been the subject of a popular Harvard Business School case study. This is the first book to explore Aravind's history and the distinctive philosophies, practices, and commitments that are the keys to its success. Mehta and Shenoy share incredible stories about how Aravind grew from humble beginnings--founded by a retired ophthalmologist with no money or prior entrepre-neurial experience--to the world-class organization it is today. They explain the mysteries of a model that integrates innovation with empathy, service with business principles, and inner change with outer transformation. And they show how choices that seem foolish and unworkable can, when executed with compassion and integrity, yield powerful results - results that literally light the eyes of millions."--Provided by publisher.
Contents:
Introduction: The power and paradox of Aravind
Prologue: Climbing Everest
Part I. The 5-Minute, $15 Cure: On Efficiency and Compassion: Of burgers and blindness; When free is not enough; This case won't fly
Part II. Do the Work and Money will Follow: On Sustainability and Selflessness: An eye doctor by sheer accident; Get less, do more; The power of creative constraints; You don't find people, you build them; The question of the greedy doctor
Part III. A Vast Surrender: On Innovation and Inner Transformation: Humankind is a work in progress; Dr. V.'s practice of perfect vision; Manufacturing a revolution; Maximize service, not profit; The flip side of a visionary
Part IV. Training Your Competition: On Replication and Self-Awareness: If we can do it, so can you; Aravind is like Kiliminjaro; Business, politics and Prahalad's dare; Aravind in America
Part V. How Do You Retire a Saint?: On Change and Integrity: Same same but different; All will pass from the earth; The bottom is moving up; A place to practice truth
Epilogue: Death's question.
Notes:
Includes bibliographical references and index.
Local Notes:
Acquired for the Penn Libraries with assistance from the Bernard W. Freeman Book Fund.
ISBN:
9781605099798
1605099791
OCLC:
741340078

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