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Leading performance management in local government / edited by David N. Ammons.
- Format:
- Book
- Language:
- English
- Subjects (All):
- Local government--Labor productivity--United States.
- Local government.
- Performance standards--United States.
- Performance standards.
- Local government--Labor productivity.
- United States.
- Municipal services--United States.
- Municipal services.
- Municipal government--United States.
- Municipal government.
- Performance--Management.
- Performance.
- Physical Description:
- xvii, 198 pages : illustrations ; 24 cm
- Place of Publication:
- Washington, D.C. : ICMA Press, [2008]
- Summary:
- If you are not content to merely declare performance goals in mission statements or to rest your hopes on performance measurement to bring about change, find out how to lead an active strategy to push your organization toward improved performance.
- Leading Performance Management in Local Government walks you through a brief overview of performance measurement, and then delves into successful performance management practices. This collection of readings on performance measurement and management is packed with strategies and guidance from noted experts on leadership in government.
- ICMA Press is a leading publisher of books, reports, survey research, training materials, and other resources used by local government management professionals, municipal and county associations, and colleges and universities.
- Contents:
- Section I Measuring and Reporting Performance
- The Basics of Performance Measurement / David N. Ammons 3
- Ten Significant Observations about How People View Local Government / Barbara J. Cohn Berman 17
- Methods of Gathering Data / Harry P. Hatry 23
- Developing a Municipal Performance-Measurement System: Reflections on the Atlanta Dashboard / David Edwards, John Clayton Thomas 51
- Section II From Performance Measurement to Performance Management
- Organizations Managing for Results / Paul D. Epstein, Paul M. Coates, Lyle D. Wray, David Swain 67
- Implementing Results-Based Management in Local Government / James E. Swiss, Stephen K. Straus 85
- Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project / David N. Ammons, William C. Rivenbark 103
- Monitoring Quality and Productivity / Theodore H. Poister 121
- Gainsharing in Local Government / David N. Ammons, William C. Rivenbark 129
- Section III The "Stat" Approach: Compstat, CitiStat, and Others
- Performance Management in New York City: Compstat and the revolution in police management / Dennis C. Smith, William J. Bratton 143
- The Core Drivers of CitiStat: It's not just about the meetings and the maps / Robert D. Behn 155
- The Varieties of CitiStat / Robert D. Behn 179.
- Notes:
- Includes bibliographical references.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Charles H. Maxson Fund.
- ISBN:
- 087326178X
- 9780873261784
- OCLC:
- 241304379
- Publisher Number:
- 99943943581
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