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How effective are your community services? : procedures for performance measurement / Harry P. Hatry ... [and others].
Lippincott Library HD4605 .H69 2006
Available
- Format:
- Book
- Language:
- English
- Subjects (All):
- Municipal services--United States--Evaluation.
- Municipal services.
- Evaluation.
- United States.
- Physical Description:
- xv, 267 pages : illustrations ; 28 cm
- Edition:
- Third edition.
- Place of Publication:
- Washington, D.C. : ICMA : Urban Institute, [2006]
- Contents:
- Introduction and scope
- Solid waste services
- Park and recreation services
- Library services
- Crime control
- Fire protection
- Transportation services
- Handling citizen complaints and requests for services and information
- Trained observer rating procedures
- Surveying citizens
- Surveying the business community
- Measuring local government efficiency
- Using outcome measurement information
- Implementation suggestions.
- Notes:
- Includes bibliographical references.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Anne and Joseph Trachtman Memorial Book Fund.
- ISBN:
- 0873267087
- 9780873267083
- OCLC:
- 71286776
- Publisher Number:
- 99943943538
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