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Front office management for the veterinary team / Heather Prendergast.
Veterinary: Atwood Library (Campus) SF756.4 .P74 2011
Available
LIBRA SF756.4 .P74 2011
Available from offsite location
- Format:
- Book
- Author/Creator:
- Prendergast, Heather.
- Language:
- English
- Subjects (All):
- Veterinary services--Administration.
- Veterinary services.
- Animal health technicians.
- Office management.
- Veterinary Medicine--organization & administration.
- Administration.
- United States.
- Animal Technicians.
- Office Management--organization & administration.
- Practice Management, Medical--organization & administration.
- Veterinarians.
- Medical Subjects:
- Veterinary Medicine--organization & administration.
- United States.
- Animal Technicians.
- Office Management--organization & administration.
- Practice Management, Medical--organization & administration.
- Veterinarians.
- Physical Description:
- xi, 473 pages : color illustrations ; 28 cm
- Place of Publication:
- St. Louis, Mo. : Saunders/Elsevier, [2011]
- Contents:
- Veterinary health care team members
- The receptionist team
- Team management
- Veterinary ethics and legal issues
- Human resources
- Stress and burnout
- Practice design
- Technology in the office
- Outside diagnostic laboratory services
- Marketing
- Client communications
- Interacting with a grieving client
- Appointment management systems
- Medical records management
- Inventory management
- Controlled substances
- Logs
- Accounts receivable
- Pet health insurance
- Preparing and maintaining a budget
- Occupational hazards and safety issues
- Security
- Clinical assisting
- Calculations and conversions
- Professional development.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 9781437704464
- 1437704468
- OCLC:
- 503614371
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