1 option
Globalization, communication and the workplace : talking across the world / edited by Gail Forey and Jane Lockwood.
- Format:
- Book
- Language:
- English
- Subjects (All):
- Interpersonal communication.
- Intercultural communication.
- Discourse analysis.
- Communication in organizations.
- Business communication--Data processing.
- Business communication.
- Information resources management--Data processing.
- Information resources management.
- Globalization.
- Physical Description:
- ix, 278 pages : illustrations ; 24 cm
- Place of Publication:
- London ; New York : Continuum, [2010]
- Contents:
- English in tiers in the workplace: a case study of email usage / Li Lan and Lucy MacGregor
- English as a key resource to business and development / Catherine Nickerson
- Communication skills in contemporary service workplaces: some problems / Anna Kristina Hultgren & Deborah Cameron
- Managing the telephone relationship with the customer: interpersonal complexity : "I was so angry. It was unbelievable" a comparison of written and spoken customer service complaints / Jon S.Y. Hui
- Naming and negotiating relationships in call centre talk / Susan Hood
- Call centre discourse: graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan
- Researching and understanding differences among call centre agents / Claire Cowie & Lalita Murty
- Language, culture and training in the globalised workplace : talking about talking: comparing the approaches of intercultural trainers and language teachers / Jane Hayman
- Reconceptualizing culture for workplace communication / Neil Elias
- India rising: call centre communication and the need for two way training / Barry Tomalin
- Call center training and language in the Philippines / Eric Friginal
- What causes communication breakdown in the call centres? The discrepancies in the communications training and research / Jane Lockwood
- Communication skills: assessment and its uses: consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood
- Language assessment in call centres: the case of the customer service representative / Alan Davies
- Beyond the workplace: social implications: language globalization and the workplace: education and social implications / Gail Forey.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 9780826446077
- 0826446078
- OCLC:
- 277203896
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.