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Streel-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky.
- Format:
- Book
- Author/Creator:
- Lipsky, Michael.
- Language:
- English
- Subjects (All):
- Social workers.
- Social policy.
- Physical Description:
- xxiii, 275 pages ; 23 cm
- Edition:
- Thirtieth anniversary expanded edition.
- Place of Publication:
- New York : Russell Sage Foundation, [2010]
- Contents:
- The critical role of street-level bureaucrats
- Street-level bureaucrats as policy makers
- The problem of resources
- Goals and performance measures
- Relations with clients
- Advocacy and alienation in street-level work
- Rationing services : limitation of access and demand
- Rationing services : inequality in administration
- Controlling clients and the work situation
- The client-processing mentality
- The assault on human services : bureaucratic control, accountability, and the fiscal crisis
- The broader context of bureaucratic relations
- Support for human services : notes for reform and reconstruction
- On managing street-level bureaucracy.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 9780871545442
- 0871545446
- OCLC:
- 503596064
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