Justice in the Delivery of Government Services [United States] : Decision Norms of Street-Level Bureaucrats in Select Southwest and Midwest U.S. Cities, 1996-99 / Steven Maynard-Moody, Michael Musheno.

Format:

Datafile

Contributor:

Maynard-Moody, Steven.

Musheno, Michael.

Inter-university Consortium for Political and Social Research.

Series:

ICPSR (Series) ; 3324.

ICPSR ; 3324

Language:

English

Genre:

Academic theses.

Physical Description:

1 online resource.

Edition:

2006-01-18.

Place of Publication:

Ann Arbor, Mich. : Inter-university Consortium for Political and Social Research [distributor], 2005.

System Details:

Mode of access: World Wide Web.

data file

Summary:

This study examined the various factors involved in the decision norms of street-level bureaucrats. The principal investigators explored how police officers, school teachers, and vocational rehabilitation counselors decided what was fair and right in individual cases and how this assessment affected the delivery of governmental services. The data in this collection consist of street-level work stories or narratives, semi-structured entry and exit interviews, and a structured questionnaire. Participants from the aforementioned job categories were drawn from select southwest and midwest United States cities over a period of three years (1996-1999). Part 1 includes the quantitative data from the structured questionnaire. Part 2 includes transcripts of the narratives and interviews. The entry interview was designed to gather background information on the participants and to explain and schedule the story collection process. Participants were queried about their work history, current job, and relations with citizen-clients, coworkers, and supervisors. They were asked to describe their various personal, professional, and group identities and how their social identities related to those of the citizens with whom they interacted. They were also asked to describe any critical incidents in the history of their agency, such as a public scandal or change of administration, that influenced their work environment. At the conclusion of the entry interview, the participants were given instructions and materials for the narratives. The participants were asked to write down a rough outline of two or three different stories describing situations that took place within their agency. These stories were to focus on instances when the participants' perception of "fairness or unfairness" impacted their decision-making in encounters with citizen-clients or with the agency. The narratives were... Cf.: http://dx.doi.org/10.3886/ICPSR03324

Contents:

Part 1: Quantitative Questionnaire Data; Part 2: Qualitative Interview and Narrative Data

Notes:

Title from ICPSR DDI metadata of 2006-07-25.

Start: 1996; and end: 1999.

OCLC:

70890112

Access Restriction:

Restricted for use by site license.