Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer / Judy B. McHugh.

Format:

Book

Manuscript

Microformat

Thesis/Dissertation

Author/Creator:

McHugh, Judy B.

Contributor:

Ravitch, Sharon, advisor.

University of Pennsylvania.

Language:

English

Subjects (All):

Penn dissertations--Education.

Education--Penn dissertations.

Work-based Learning Leadership--Penn dissertations.

Penn dissertatons--Work-based Learning Leadership.

Local Subjects:

Penn dissertations--Education.

Education--Penn dissertations.

Work-based Learning Leadership--Penn dissertations.

Penn dissertatons--Work-based Learning Leadership.

Physical Description:

viii, 265 pages : illustrations ; 29 cm

Production:

2009.

Summary:

This qualitative study takes a case study approach to exploring knowledge transfer among client-facing professionals in professional services firms. The literature review focuses on knowledge, adult learning theory, knowledge transfer, organizational learning, and measurement processes. Data were collected through interviews, surveys, and focus groups with client-facing professionals and firm leaders. Findings include: (a) defined tacit knowledge sets for role success, (b) tacit knowledge transfer approaches, (c) hiring and on-boarding insights, (d) firm leadership and culture impacts, and (e) the importance of evaluating, measuring, and rewarding knowledge transfer. Implications for practice are the need for organizational consensus on key knowledge sets; on-boarding and development plans; self-directing, client-facing professionals; a structure that encourages knowledge transfer; leaders as role models; and measurement processes. The impact on theory and areas for future research are also discussed.

Notes:

Adviser: Sharon Ravitch.

Thesis (Ed.D. in Education) -- University of Pennsylvania, 2009.

Includes bibliographical references.

Local Notes:

University Microfilms order no.: 3374193.