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Engaging public sector clients : from service-delivery to co-production / John Alford.
- Format:
- Book
- Author/Creator:
- Alford, John, 1950-
- Language:
- English
- Subjects (All):
- Management--Case studies.
- Management.
- Public administration--Case studies.
- Public administration.
- Genre:
- Case studies.
- Physical Description:
- xiv, 261 pages ; 23 cm
- Place of Publication:
- Basingstoke [England] ; New York : Palgrave Macmillan, 2009.
- Contents:
- The co-production concept
- Clients in the public sector
- Legal compliance, regulation, and co-production
- Theoretical constructs and methodology
- Postal service customers as co-producers
- Long-term unemployed people as co-producers
- Taxpayers as co-producers
- Client co-production : an exchange perspective
- Managing for client co-production
- Implications.
- Notes:
- Includes bibliographical references (pages 227-255) and index.
- ISBN:
- 9780230223769
- 0230223761
- OCLC:
- 289095917
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