Designing for interaction : creating smart applications and clever devices / Dan Saffer.

Format:

Book

Author/Creator:

Saffer, Dan.

Contributor:

Carleton and Mary Robinson Fund.

Series:

Voices that matter

Language:

English

Subjects (All):

Human-computer interaction.

User interfaces (Computer systems).

System design.

Physical Description:

xv, 231 pages : illustrations ( chiefly color) ; 23 cm.

Place of Publication:

Berkeley CA : New Riders : [Published in association with AIGA Design Press], [2007]

Summary:

Interaction design is all around us. Whether or not we're aware of it, we experience it all the time. A new discipline in the design field, interaction design is fundamentally about people-about how we connect with the products and services we use, and through them, with each other. Incorporating elements from product design, communication design, computer science, and other design disciplines, interaction design focuses on the user experience and is ultimately best described as an applied art. We encounter good interaction design when we quickly and easily use an ATM, send a text message to a friend, order a movie using Netflix, or share our photos using Flickr. We encounter poor interaction design when we fumble with the self-service check-out at a grocery store, stand in a long line at the Department of Motor Vehicles, or wait at a bus stop with no idea of when the next bus is coming.

Designing for Interaction: Creating Smart Applications and Clever Devices offers the perspective of one of the most respected experts in the field. Dan Saffer carefully defines this new practice, investigates what makes good (and bad) interaction design, explains the process by which good interaction design is produced, and addresses the future of interaction design as both a discipline and way of life. Whether you're an experienced interaction designer or simply curious about how interaction design informs our lives, you'll find much to enlighten you in this thought-provoking book.

Contents:

Chapter 1 What Is Interaction Design? 1

What Are Interactions and Interaction Design? 4

Why Interaction Design? 6

A (Very) Brief History of Interaction Design 9

1940s to 1980s 11

1990s to the Present 13

A Stew of Acronyms 16

Why Practice Interaction Design? 21

Chapter 2 Starting Points 23

The Problem with Problems 24

Defining the Project 25

Business Goals 27

Constraints 28

Gathering Information 29

Four Approaches to Interaction Design 29

User-Centered Design 31

Activity-Centered Design 33

Systems Design 35

Genius Design 41

Chapter 3 Interaction Design Basics 43

The Elements of Interaction Design 44

Motion 44

Space 45

Time 47

Appearance 48

Texture 50

Sound 51

The Laws of Interaction Design 52

Moore's Law 52

Fitts' Law 53

Hick's Law 53

The Magical Number Seven 54

Tesler's Law of the Conservation of Complexity 54

The Poka-Yoke Principle 57

Direct and Indirect Manipulation 58

Feedback and Feedforward 59

Characteristics of Good Interaction Design 60

Trustworthy 60

Appropriate 60

Smart 63

Responsive 64

Clever 65

Ludic 66

Pleasurable 67

Chapter 4 Design Research and Brainstorming 69

What Is Design Research? 70

Why Bother with Design Research? 70

Conducting Design Research 73

What Not to Do 73

Ethical Research 74

Costs and Time 75

What to Look For and How to Record It 76

Research Methods 78

Observations 78

Interviews 79

Activities 81

Design Implications 84

Brainstorming: "And Then a Miracle Occurs..." 86

Chapter 5 The Craft of Interaction Design 89

The Tools of the Trade 90

Research Models 91

Personas 96

Scenarios 101

Sketches and Models 102

Storyboards 103

Task Analyses 104

Task Flows 105

Use Cases 107

Mood Boards 108

Wireframes 109

The Wireframe 111

Annotations 112

Wireframe Metadata 113

Prototypes: Paper, Interactive, and Physical 114

Testing 117

Chapter 6 Interface Design Basics 121

The Elements of Visual Interface Design 123

Layout 123

Typography 128

Color 131

Material and Shape 133

Controls and Widgets 136

Sound 146

Standards 146

Interfaces Without Faces 147

Voice 147

Gestures 148

Presence 149

Chapter 7 Smart Applications and Clever Devices 151

Designing for Multitasking 152

Designing for Connection 157

Customization and Personalization 158

Adaptation 159

Hacking 162

Ambient Devices 167

Chapter 8 Service Design 173

What Is a Service? 175

The Characteristics of a Service 175

The Elements of Service Design 176

Why Design Services? 181

Services and Branding 182

The Differences Between Services and Products 183

The Craft of Service Design 188

Environment Description 188

Stakeholder Description 189

Company Perceptions and Branding 189

Touchpoints 190

Process Map 190

Service Blueprint 191

Service Prototype 194

@ the Center of Digital Services 197

Chapter 9 The Future of Interaction Design 199

The Next 10 Years of the Internet 201

Tools for the Next Web 202

Intelligent Agents 203

Spimes and the Internet of Things 204

Transmedia Interactions 205

Human-Robot Interactions 208

Wearables 212

Ubiquitous Computing 214

Digital Tools for Making Digital Tools 218

Epilogue: Designing for Good 221

Ethics in Design 222

Deliberate Choices 223.

Notes:

Includes index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Carleton and Mary Robinson Fund.

ISBN:

0321432061

9780321432063

OCLC:

71211537