Managing to improve public services / edited by Jean Hartley ... [and others].

Format:

Book

Contributor:

Hartley, Jean, 1953-

Language:

English

Subjects (All):

Public administration--Management.

Public administration.

Public administration--Management--Evaluation.

Evaluation.

Physical Description:

xvi, 298 pages : illustrations ; 26 cm

Place of Publication:

Cambridge, UK ; New York : Cambridge University Press, 2008.

Summary:

How are public service organizations governed? How is performance in such organizations measured, managed and improved?

Contents:

The agenda for public service improvement / Jean Hartley and Chris Skelcher

Does governance perform? Concepts, evidence, causalities, and research strategies / Chris Skelcher

Performativity, management and governance / Paul M. Collier

Critical assessment of performance measurement for policy making / Michael Pidd

Priority setting in the public sector : turning economics into a management process / Cam Donaldson... [et al.]

Public service productivity : new approaches to performance measurement in health sectors / Mary O'Mahony, Philip Stevens, and Lucy Stokes

Performance measurement systems and the criminal justice system : rationales and rationalities / Barbara Townley

Valuing public sector outputs / Rachel Baker... [et al.]

The use of geodemographics to improve public service delivery / Paul A. Longley and Michael Goodchild

The innovation landscape for public service organizations / Jean Hartley

Innovation type and organizational performance : an empirical exploration / Richard M. Walker and Fariborz Damanpour

Public service failure and turnaround : towards a contingency model / George Boyne

Orchestrating complex and programmatic change in the public services / Mike Wallace and Michael Fertig

Conclusions : current themes and future direction for research / Cam Donaldson... [et al.].

Notes:

Includes bibliographical references and index.

ISBN:

9780521866415

0521866413

9780521708272

0521708273

OCLC:

231580975