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Class acts : service and inequality in luxury hotels / Rachel Sherman.
Table of contents only Available online
View onlineLIBRA TX911.3.C8 S54 2007
Available from offsite location
- Format:
- Book
- Author/Creator:
- Sherman, Rachel, 1970-
- Language:
- English
- Subjects (All):
- Hospitality industry--Customer services--United States.
- Hospitality industry.
- Hotel management--United States.
- Hotel management.
- Luxuries--Social aspects.
- Luxuries.
- Hospitality industry--Customer services.
- United States.
- Luxuries--Social aspects--United States.
- Social classes--United States.
- Social classes.
- Physical Description:
- xii, 366 pages : illustrations ; 23 cm
- Place of Publication:
- Berkeley : University of California Press, [2007]
- Contents:
- Introduction : luxury service and the new economy
- "Better than your mother" : the luxury product
- Managing autonomy
- Games, control, and skill
- Recasting hierarchy
- Reciprocity, relationship, and revenge
- Producing entitlement
- Conclusion : class, culture, and the service theater.
- Notes:
- Includes bibliographical references (pages 325-339) and index.
- ISBN:
- 0520247817
- 0520247825
- 9780520247819
- 9780520247826
- OCLC:
- 63660557
- Online:
- Publisher description
- Contributor biographical information
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