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The power of customer service : how to create happy, satisfied patients.
Levy Dental Medicine Library - Stacks RK53 .P69 2006
Available
LIBRA RK53 .P69 2006
Available from offsite location
- Format:
- Book
- Language:
- English
- Subjects (All):
- Dentist and patient.
- Dental offices--Management.
- Dental offices.
- Practice Management, Dental.
- Dentist-Patient Relations.
- Medical Subjects:
- Practice Management, Dental.
- Dentist-Patient Relations.
- Physical Description:
- vi, 87 pages ; 23 cm
- Place of Publication:
- Chicago : American Dental Association, [2006]
- Contents:
- Getting your setting right
- Communicating effectively with patients
- The power of your dental team
- Conflict resolution
- Cultural sensitivity
- High-tech tools for customer service.
- Notes:
- This publication was developed by the Center for Continuing Education and Lifelong Learning and the Department of Salable Materials.
- Binder has copyright date of 2007.
- "J052."
- Includes bibliographical references (pages 85-86).
- OCLC:
- 174292070
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