Performance measurement : getting results / Harry P. Hatry.

Format:

Book

Author/Creator:

Hatry, Harry P.

Language:

English

Subjects (All):

Benchmarking (Management).

Performance--Evaluation.

Performance.

Physical Description:

xv, 326 pages : illustrations, map ; 28 cm

Edition:

Second edition.

Place of Publication:

Washington, D.C. : Urban Institute Press, [2006]

Contents:

The scope of performance measurement

What types of performance information should be tracked?

What are the first steps?

What are the program's mission and objectives? Who are its customers?

What outcomes should be tracked?

What outcome indicators should be tracked?

What methods of data gathering should be used?

Making outcome information useful : providing indicator breakouts

Making outcome information useful : comparing findings to benchmarks

Analysis of performance information

Reporting performance information

Major uses of performance information and incentives for using it

Results-based budgeting

Quality control: assessing the accuracy and usefulness of performance measurement systems / by Joseph S. Wholey

Other performance measurement issues

Wrap-up of key performance measurement elements.

Notes:

Includes bibliographical references (pages [313]-316) and index.

ISBN:

0877667349

9780877667346

OCLC:

76073741