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Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.
- Format:
- Book
- Author/Creator:
- Kern, M. Kathleen.
- Language:
- English
- Subjects (All):
- Electronic reference services (Libraries).
- Physical Description:
- viii, 148 pages : illustrations ; 28 cm
- Place of Publication:
- Chicago : American Library Association, 2009.
- Contents:
- Defining virtual reference
- Implementing virtual reference: is it the right thing, right now?
- Who are we doing this for?
- Buy-in: gaining commitment and support
- Policies: setting expectations of who, when, and what
- Selecting software
- Communication: do I have to learn a new language?
- Determining a staffing model
- Assessing the costs: budgeting for virtual reference
- Collaborative virtual reference
- Aspects of training
- Marketing your virtual reference service
- Assessment and evaluation: how are we doing?
- The road ahead: next steps and emerging technologies.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 9780838909751
- 0838909752
- OCLC:
- 222250186
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