Service work : critical perspectives / edited by Marek Korczynski and Cameron Lynne Macdonald.

Format:

Book

Contributor:

Korczynski, Marek.

Macdonald, Cameron Lynne.

Language:

English

Subjects (All):

Service industries.

Service industries workers.

Service industries workers--Labor unions.

Labor unions.

Physical Description:

xvii, 195 pages : illustrations ; 24 cm

Place of Publication:

New York : Routledge, 2009.

Summary:

Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairytale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.

Contents:

1 Critical Perspectives on Service Work: An Introduction / Marek Korczynski, Cameron Lynne Macdonald 1

2 Chaplin's Modern Times: Service Work, Anthenticity, and Nonsense at the Red Moon Cafe / Janet Sayers, Nanette Monin 11

3 The Globalization of Nothing and the Outsourcing of Service Work / Georgee Ritzer, Craig D. Lair 31

4 The Disneyization of Society / Alan Bryman 53

5 Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy / Marek Korczynski 73

6 Labor Process Theory: Putting the Materiaism Back into the Meaning of Service Work / Chris Warhurst, Paul Thompson, Dennis Nickson 91

7 Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work / Cameron Lynne Macdonald, David Merrill 113

8 The Globalization of Care Work / Rhacel Salazar Parrenas 135

9 The Promsie of Service Worker Unionism / Doronthy Sue Cobble, Michael Merrill 153

10 Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle / Yiannis Gabriel 175.

Notes:

Includes bibliographical references and index.

ISBN:

9780415953177

0415953170

9780415953160

0415953162

9780203892268

0203892267

OCLC:

212908730