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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman.
Levy Dental Medicine Library - Stacks RA982.M562 B47 2008
Available
- Format:
- Book
- Author/Creator:
- Berry, Leonard L., 1942-
- Language:
- English
- Subjects (All):
- Mayo Clinic--History.
- Mayo Clinic.
- Hospitals--United States--Administration.
- Hospitals.
- History.
- United States.
- Administration.
- Management.
- Success in business.
- Physical Description:
- xv, 276 pages : illustrations, portraits ; 24 cm
- Place of Publication:
- New York, NY : McGraw-Hill, [2008]
- Contents:
- Chapter 1 The 100-Year Brand 1
- Chapter 2 Preserving a Patient-First Legacy 19
- Chapter 3 Practicing Team Medicine 49
- Chapter 4 Practicing Destination Medicine 67
- Chapter 5 Partnering for Leadership 93
- Chapter 6 Hiring for Values-and Talent 131
- Chapter 7 Orchestrating the Clues of Quality 159
- Chapter 8 Creating, Extending, and Protecting the Brand 185
- Chapter 9 Investing in Tomorrow's Organization 223
- Chapter 10 Realizing Human Potential 251.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 9780071590730 :
- 0071590730 :
- OCLC:
- 184828140
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