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Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
Lippincott Library HD5713.6.U54 G89 2008
Available
- Format:
- Book
- Author/Creator:
- Guy, Mary E. (Mary Ellen)
- Language:
- English
- Subjects (All):
- Public service employment--United States--Psychological aspects.
- Public service employment.
- Social workers--United States--Attitudes.
- Social workers.
- Psychological aspects.
- United States.
- Physical Description:
- xvi, 238 pages : illustrations ; 24 cm
- Place of Publication:
- Armonk, N.Y. : M.E. Sharpe, [2008]
- Contents:
- Emotional labor and public service
- The disconnect between public administration theory and practice
- Governance, demanding publics, and citizen satisfaction
- I'll know it when I see it : emotional labor, verbal judo, and artful affect
- Burnout versus making a difference : the costs and benefits of emotion work
- Do human resource practices recognize emotional labor?
- Pay inequity as the penalty for emotion work
- Emotion work present and future : trends in relational occupations
- Implications for theory, research, and practice.
- Notes:
- Includes bibliographical references (pages 219-230) and index.
- ISBN:
- 9780765621160
- 0765621169
- OCLC:
- 166317476
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