Textbook of social administration : the consumer-centered approach / John Poertner, Charles A. Rapp.

Format:

Book

Author/Creator:

Poertner, John.

Contributor:

Rapp, Charles A.

George R. Fink Memorial Fund.

Language:

English

Subjects (All):

Social work administration--United States.

Social work administration.

United States.

Physical Description:

xvi, 432 pages : illustrations ; 22 cm

Place of Publication:

New York : The Haworth Press, [2007]

Summary:

The Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.

Contents:

Consumer-centered social administration

Initiating change through persuasion : the microskills approach

An analytic framework for social program management

Specifying and managing the social work theory of helping

Program framework : the rest of the story

Managing information : determining whether the program is operating as intended

Selection and measurement of performance indicators

Personnel management

Fiscal management

The inverted hierarchy.

Notes:

Includes bibliographical references (pages 389-399) and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the George R. Fink Memorial Fund.

ISBN:

9780789031778

0789031779

9780789031785

0789031787

OCLC:

76140535