Advances in telephone survey methodology / James M. Lepkowski ... [and others]

Format:

Book

Conference/Event

Contributor:

Lepkowski, James M.

Conference Name:

International Conference on Telephone Survey Methodology (2nd : 2006 : Miami, Florida)

Series:

Wiley series in survey methodology

Language:

English

Subjects (All):

Surveys--Methodology--Technological innovations--Congresses.

Surveys.

Telephone surveys--Methodology--Technological innovations--Congresses.

Telephone surveys.

Telephone surveys--Methodology.

Technological innovations.

Surveys--Methodology.

Genre:

Conference papers and proceedings.

Physical Description:

xii, 683 pages : illustrations ; 24 cm.

Place of Publication:

Hoboken, NJ : John Wiley & Sons, [2008]

Summary:

Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis of compiled data. Advances in Telephone Survey Methodology is an all-encompassing and authoritative resource that presents a theoretical, methodological, and statistical treatment of current practices while also establishing a discussion on how state-of-the-art developments in telecommunications have and will continue to revolutionize the telephone survey process.

Seventy-five prominent international researchers and practitioners from government, academic, and private sectors have collaborated on this pioneering volume to discuss basic survey techniques and introduce the future directions of the telephone survey. Concepts and findings are organized in four parts-sampling and estimation, data collection, operations, and nonresponse-equipping the reader with the needed practical applications to approach issues such as choice of target population, sample design, questionnaire construction, interviewing training, and measurement error. The book also introduces important topics that have been overlooked in previous literature, including: The impact of mobile telephones on telephone surveys and the rising presence of mobile-only households worldwide, The design and construction of questionnaires using Computer Assisted Telephone Interviewing (CATI) software, The emerging use of wireless communication and Voice over Internet Protocol (VoIP) versus the telephone, Methods for measuring and improving interviewer performance and productivity, Privacy, confidentiality, and respondent burden as main factors in telephone survey nonresponse, Procedures for the adjustment of nonresponse in telephone surveys, In-depth reviews of the literature presented along with a full bibliography, assembled from references throughout the world.

Advances in Telephone Survey Methodology is an indispensable reference for survey researchers and practitioners in almost any discipline involving research methods such as sociology, social psychology, survey methodology, and statistics. This book also serves as an excellent text for courses and seminars on survey methods at the undergraduate and graduate levels.

Contents:

Part I Perspectives on Telephone Survey Methodology

1 Telephone Survey Methods: Adapting to Change / Clyde Tucker, James M. Lepkowski 3

Part II Sampling and Estimation

2 Sampling and Weighting in Household Telephone Surveys / William D. Kalsbeek, Robert P. Agans 29

3 Recent Trends in Household Telephone Coverage in the United States / Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon, Martin R. Frankel 56

4 The Influence of Mobile Telephones on Telephone Surveys / Vesa Kuusela, Mario Callegaro, Vasja Vehovar 87

5 Methods for Sampling Rare Populations in Telephone Surveys / Ismael Flores Cervantes, Graham Kalton 113

6 Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement Issues / Robert Tortora, Robert M. Groves, Emilia Peytcheva 133

7 Multiple Mode and Frame Telephone Surveys / J. Michael Brick, James M. Lepkowski 149

8 Weighting Telephone Samples Using Propensity Scores / Sunghee Lee, Richard Valliant 170

Part III Data Collection

9 Interviewer Error and Interviewer Burden / Lilli Japec 187

10 Cues of Communication Difficulty in Telephone Interviews / Frederick G. Conrad, Michael F. Schober, Wil Dijkstra 212

11 Oral Translation in Telephone Surveys / Janet Harkness, Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass, Dorothee Behr 231

12 The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys / Leah Melani Christian, Don A. Dillman, Jolene D. Smyth 250

13 Visual Elements of Questionnaire Design: Experiments with a CATI Establishment Survey / Brad Edwards, Sid Schneider, Pat Dean Brick 276

14 Mode Effects in the Canadian Community Health Survey: A Comparison of CATI and CAPI / Yves Beland, Martin St-Pierre 297

Part IV Operations

15 Establishing a New Survey Research Call Center / Jenny Kelly, Michael W. Link, Judi Petty, Kate Hobson, Patrick Cagney 317

16 CATI Sample Management Systems / Sue Ellen Hansen 340

17 Measuring and Improving Telephone Interviewer Performance and Productivity / John Tarnai, Danna L. Moore 359

18 Telephone Interviewer Voice Characteristics and the Survey Participation Decision / Robert M. Groves, Barbara C. O'Hare, Dottye Gould-Smith, Jose Benki, Patty Maher 385

19 Monitoring Telephone Interviewer Performance / Kenneth W. Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown, J. Brooke Hoover 401

20 Accommodating New Technologies: Mobile and VoIP Communication / Charlotte Steeh, Linda Piekarski 423

Part V Nonresponse

25 Privacy, Confidentiality, and Respondent Burden as Factors in Telephone Survey Nonresponse / Eleanor Singer, Stanley Presser 449

22 The Use of Monetary Incentives to Reduce Nonresponse in Random Digit Dial Telephone Surveys / David Cantor, Barbara C. O'Hare, Kathleen S. O'Connor 471

23 The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms / Allyson L. Holbrook, Jon A. Krosnick, Alison Pfent 499

24 Response Rates: How have they Changed and Where are they Headed? / Michael P. Battaglia, Meena Khare, Martin R. Frankel, Mary Cay Murray, Paul Buckley, Saralyn Peritz 529

25 Aspects of Nonresponse Bias in RDD Telephone Surveys / Jill M. Montaquila, J. Michael Brick, Mary C. Hagedorn, Courtney Kennedy, Scott Keeter 561

26 Evaluating and Modeling Early Cooperator Effects in RDD Surveys / Paul P. Biemer, Michael W. Link 587.

Notes:

Includes bibliographical references (pages 619-677) and index.

ISBN:

9780471745310

0471745316

OCLC:

85443930

Online:

Publisher description

Contributor biographical information