Functionality, intentionality and morality / edited by Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe.

Format:

Book

Conference/Event

Contributor:

Härtel, Charmine E. J., 1959-

Ashkanasy, Neal M., 1945-

Zerbe, W. J.

Conference Name:

International Conference on Emotions and Organizational Life (5th : 2006 : Atlanta, Ga.)

Series:

Research on emotion in organizations ; v. 3.

Research on emotion in organizations ; v. 3

Language:

English

Subjects (All):

Organizational sociology--Congresses.

Organizational sociology.

Emotions--Sociological aspects--Congresses.

Emotions.

Psychology, Industrial--Congresses.

Psychology, Industrial.

Emotions--Sociological aspects.

Genre:

Conference papers and proceedings.

Physical Description:

xxi, 315 pages ; 24 cm.

Place of Publication:

Amsterdam ; Boston : JAI, 2007.

Summary:

The field of research on affect and emotions in organizations is one that has garnered a great deal of enthusiastic attention and positive regard from scholars and practitioners alike. After little more than 10 years of research, organizational behavior scholars look to emotions as an important determinant of nearly every facet of workplace behaviour. The articles in this volume represent a selection of the best papers presented at the fifth International Conference on Emotions and Organizational Life (which was held in Atlanta, U.S.A, in August 2006), together with invited papers by some of the leading scholars in the field.

The theme of this volume, Functionality, Intentionality and Morality, reflects an area of considerable importance in emotions research at this point in time. Collectively, the works presented expand our understanding of the boundary conditions of emotional influences in organizations, the ways in which emotions are intentionally used to influence organizational outcomes, the conditions that determine whether emotions influence to public detriment or good, and what constitutes the moral and immoral use of emotions. The resulting commentary undoubtedly will assist scholars in focussing their research questions appropriately as well as provide guidance to managers and practitioners on the 'who, what, when, where and how' of emotions management.

Contents:

Overview: Functionality, Intentionality and Morality xiii

Chapter 1 The End of Expressionism: A Conditional Approach to Bounded Emotionality in Organizations / Claire E. Ashton-James 1

Chapter 2 The Use, Overuse, and Misuse of Affect, Mood, and Emotion in Organizational Research / Veronique Tran 31

Chapter 3 Investigating the Emotional Basis of Charismatic Leadership: The Role of Leaders' Positive Mood and Emotional Intelligence / Frank Walter, Heike Bruch 55

Chapter 4 Team Emotion Recognition Accuracy and Team Performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady 87

Chapter 5 Leveraging Emotions in Value Management of Brands and Products / Leslie J. Harrington 121

Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs 141

Chapter 7 Leading with a Smile: The Influence of Managers' Leadership Behavior on the Emotional Experience of Employees and Customers / Ronit Kark, Hana Medler-Liraz 177

Chapter 8 Emotion Management in Cross-Cultural Perspective: "Smile Training" in Japanese and North American Service Organizations / Aviad E. Raz, Anat Rafaeli 199

Chapter 9 Incorporation of Emotional Labor in the Demand-Control-Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in Nurses / Gerard Naring, Annemarie van Droffelaar 221

Chapter 10 Building a Climate of Trust During Organizational Change: The Mediating Role of Justice Perceptions and Emotion / Nell Kimberley, Charmine E. J. Hartel 237

Chapter 11 Emotional Capital in Caring Work / Tuija Virkki 265

Chapter 12 How 'Bad Apples' Spoil the Bunch: Faultlines, Emotional Levers, and Exclusion in the Workplace / Charmine E. J. Hartel, Debra Panipucci 287.

Notes:

Includes bibliographical references.

ISBN:

9780762314140

0762314141

OCLC:

123374972