Managing quality in architecture : a handbook for creators of the built environment / Charles Nelson ; foreword by Eugene Hopkins.

Format:

Book

Author/Creator:

Nelson, Charles (Charles E.)

Language:

English

Subjects (All):

Total quality management.

Architectural services marketing.

ISO 9000 Series Standards.

Physical Description:

xvii, 318 pages : illustrations ; 25 cm

Edition:

First edition.

Place of Publication:

Amsterdam ; Boston : Elsevier/Architectural Press, 2006.

Summary:

This handbook identifies and addresses the key questions of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice to deliver results.

With international contributions representing the best thinking in design practice management, the book addresses all aspects of quality in creating the built environment. This practical bandbook is valuable for overyone in the design team including those who have a role in design mputs, the design process and execution of the design, including project managers, contractors, suppliers and their clients.

Contents:

1 Why Quality? 1

1.1 Do I really need this? 3

1.2 What is 'quality'? 4

1.3 Can quality be managed? 8

1.4 What do clients really want? 10

1.5 How well do we manage our clients' perceptions? 13

1.6 Why do practices implement quality systems? 16

1.7 Which practices benefit from adopting QM? 18

Part 1: Sources, resources & notes 21

2 Creating Efficient, Effective Quality Systems 23

2.1 Evaluating your need for change 25

2.2 Mapping your preferred future 32

2.3 Diagnostic audits 35

2.4 Building your quality system 38

2.5 Planning your implementation 47

2.6 Implementing your plan 55

2.7 Measuring change 58

2.8 Capturing & holding corporate memory 61

2.9 How much will it cost? 65

2.10 Internal quality system audits 71

2.11 Using expert help 76

2.12 Continual improvement 81

Part 2: Sources, resources & notes 86

3 Harnessing the Power of ISO 9001 89

3.1 The ISO 9000 'family' of standards 91

3.2 ISO 9001:2000 > architecture 93

3.3 Myths, half-truths and truths about ISO 9001 97

3.4 'One size fits none' - Fitting the standard to design practice 100

3.5 External audits & certification 106

Part 3: Sources, resources & notes 109

4 Vision, Leadership, Planning & Brand 111

4.1 Quality, leadership & responsibility 113

4.2 Quality in strategic planning 115

4.3 Brand, presence & quality 119

4.4 Commitment to change 122

Part 4: Sources, resources & notes 123

5 People 125

5.1 Client relationship management 127

5.2 QM in human resources 129

5.3 Quality in design management 131

5.4 Team-building and coaching 139

5.5 QM & improving performance & productivity 141

5.6 Teamwork in a matrix-style practice 146

5.7 Dealing with independent project managers 148

Part 5: Sources, resources & notes 150

6 Business, Connectivity & Marketing 153

6.1 Improving the business practice model 155

6.2 The role of QM in improving communication 159

6.3 Quality in market positioning 163

6.4 Quality in business development 167

6.5 Quality in managing client financial arrangements 170

6.6 The quality consequences of fee cutting 173

6.7 Quality in strategic alliances 178

6.8 QM improves partnering; Partnering improves QM 181

6.9 Quality in design-build 184

Part 6: Sources, resources & notes 187

7 Project Quality: Techniques that Deliver Results 189

7.1 QM tools for the built environment practice 191

7.2 The project brief 192

7.3 Project quality plans 195

7.4 Design reviews 197

7.5 Project quality audits 199

7.6 Checking & checklists 202

7.7 Document management 208

7.8 QM & performance specifications 211

7.9 Measuring documentation quality 216

7.10 Quality in project management 218

7.11 Quality in project management: PRINCE2 vs PMBOK 222

7.12 Value management for designers 224

7.13 Quality issues in international materials procurement & logistics 226

7.14 Design quality issues in construction management 230

Part 7: Sources, resources & notes 233

8 Pushing the Envelope: The Future of Practice 237

8.1 Post-occupancy evaluation 239

8.2 Assertive practice: Designing your way to excellence 241

8.3 Transformative practice: What is it? Do I need it? 243

8.4 Catching the next big wave 245

8.5 Quality in facilities management 250

8.6 Quality in asset management 255

8.7 Workplace design for profit 259

8.8 Workplace performance measures 263

Part 8: Sources, resources & notes 266

9 Lessons from the Leaders - Case Studies in Quality 269

9.1 Introduction to the case studies 271

9.2 Profile: Five design practices 272

Part 9: Sources, resources & notes 280

10 Problems: When Your QM System Hits the Wall - What Next? 281

10.1 Resistance to change 283

10.2 Overcoming resistance 284

10.3 When you have to manage upward 289

Part 10: Sources, resources & notes 294

11 Surviving & Thriving in a Swiftly Evolving Professional Environment 295

11.1 Forces driving change in the design professions 297

11.2 Can the professions respond in time? 305

11.3 The art of presentation 306

11.4 Anticipating the path ahead 308

Part 11: Sources, resources & notes 310

12.1 Quality acronyms & terminology 312

12.2 MQIA website [vertical bar] AIS epilogue 314.

Notes:

Includes bibliographical references and index.

ISBN:

0750668180

OCLC:

71012206

Publisher Number:

9780750668187