Five-star customer service : a step-by-step guide for physician practices

MLA

Saxton, James W. and Maggie M. Finkelstein. Five-star customer service : a step-by-step guide for physician practices. Marblehead, MA : HCPro, [2005]

APA

Saxton, J. & Finkelstein, M. (2005). Five-star customer service : a step-by-step guide for physician practices. Marblehead, MA : HCPro.

Chicago

Saxton, James W. and Maggie M. Finkelstein. Five-star customer service : a step-by-step guide for physician practices. Marblehead, MA : HCPro, [2005]