Mediation, conciliation, and emotions : a practitioner's guide for understanding emotions in dispute resolution / Peter D. Ladd.

Format:

Book

Author/Creator:

Ladd, Peter D.

Language:

English

Subjects (All):

Mediation--United States--Psychological aspects.

Mediation.

Conflict management--United States--Psychological aspects.

Conflict management.

Dispute resolution (Law)--United States--Psychological aspects.

Dispute resolution (Law).

Emotions.

Conflict management--Psychological aspects.

Dispute resolution (Law)--Psychological aspects.

Mediation--Psychological aspects.

Psychological aspects.

United States.

Medical Subjects:

Emotions.

Physical Description:

xvii, 275 pages : illustrations ; 23 cm

Place of Publication:

Lanham, Md. : University Press of America, Inc., [2005]

Summary:

"Emotions impact any practitioner of dispute resolution; yet, there are very few programs with courses that explore the emotional side of disputes.

In Mediation, Conciliation and Emotions, Peter Ladd outlines the emotions found in disputes and how these emotions function in dispute resolution."--Jacket.

Contents:

Behavior and Feelings 1

Issues and Emotions 2

1 Issues-Oriented Dispute Resolution 2

2 Blending Issues and Emotions in Dispute Resolution 3

3 Emotions-Oriented Dispute Resolution 3

Mediation and Conciliation 5

1 Comparing Mediation and Arbitration 6

2 Comparing Conciliation and Counseling 7

3 The Connection between Mediation and Conciliation 8

Brief Summary 9

Part I Emotions and Mediation 11

Chapter 1 The Phenomenon of Mediation 13

Basic Mediation Skills 17

1 Creating Neutrality 22

2 Finding Common Ground 22

3 Isolating Issues 25

4 Choosing Options 26

5 Making Successful Agreements 27

Three Styles of Mediation 29

1 Evaluative 30

2 Negotiating 30

3 Transformative 31

4 Emotions and Three Styles of Mediation 32

Mediation Exercise 33

Mediation Short Notes 34

Chapter 2 Emotions and Mediation 35

Mediating Anger 36

Mediating Resentment 39

Mediating Revenge 42

Mediating Apathy 44

Mediating Guilt 47

Mediating Egotism 50

Mediating Greed 52

Mediating Jealousy 55

Mediating Anxiety 57

Mediating Hatred 59

Part II Emotions and Conciliation 61

Chapter 3 Anger and Conciliation 63

Understanding an Emotional Climate of Anger 64

Conciliating Anger 67

1 Understanding Unreasonable Thinking 68

2 Reducing Stress 69

3 Understanding Angry Explosions 70

4 Spatial Distance and the Window of Opportunity 72

5 The Importance of Closure 73

An Alternative: A Climate of Reason 74

An Emotional Climate Exercise 78

Conciliators Short Notes 79

Chapter 4 Resentment and Conciliation 81

Understanding an Emotional Climate of Resentment 83

Conciliating Resentment 86

1 Problems vs. Predicaments 86

2 A Climate of Choices 88

3 Challenging Buried Emotions 88

4 The Importance of Direct Communication 90

5 Victims of Mediocrity 91

An Alternative: A Climate of Empowerment 92

An Emotional Climate Exercise 96

Concilators Short Notes 97

Chapter 5 Revenge and Conciliation 99

Understanding an Emotional Climate of Revenge 101

Conciliating Revenge 104

1 Revenge as a Solution 105

2 Understanding Boundaries 105

3 A Right to Get Even 106

4 Choosing an Effective Plan 107

5 Rescuing People Frozen in Time 108

6 Physical and Psychological Retaliation 108

An Alternative: A Climate of Justice 109

An Emotional Climate Exercise 114

Conciliators Short Notes 115

Chapter 6 Apathy and Conciliation 117

Understanding an Emotional Climate of Apathy 119

Conciliating Apathy 122

1 The Anger, Resentment, Apathy Connection 123

2 Apathy and it's Relationship to Post-Traumatic Stress 124

3 The Power of Active Listening 124

4 Cynicism-The Language of Apathy 125

5 Regaining a Sense of Purpose 126

An Alternative: A Climate of Hope 127

An Emotional Climate Exercise 132

Conciliators Short Notes 133

Chapter 7 Guilt and Conciliation 135

Understanding an Emotional Climate of Guilt 137

Conciliating Guilt 140

1 "Walking on Egg Shells" 141

2 Social Pressure 141

3 The Problem with Labeling 142

4 Guilt Survives on Generalizations 143

5 The Safe Rut 144

6 Locus of Control 145

An Alternative: A Climate of Respect 146

An Emotional Climate Exercise 150

Conciliators Short Notes 151

Chapter 8 Egotism and Conciliation 153

Understanding an Emotional Climate of Egotism 155

Conciliating Egotism 158

1 The Futility of Arguing with an Egotist 158

2 The Broken Record Technique 159

3 Self-Centered and Self-Serving 160

4 Explaining and Describing a Point of View 161

5 The Insecurity of Being Alone 162

An Alternative: A Climate of Humility 163

An Emotional Climate Exercise 168

Conciliators Short Notes 169

Chapter 9 Greed and Conciliation 171

Understanding an Emotional Climate of Greed 173

Conciliating Greed 175

1 Cultural Implications for Greed 176

2 Connecting the Cognitive with the Emotional 177

3 Obsessed People Do Not Listen 178

4 Anything Goes! 179

5 Hoarding Behavior 180

An Alternative: A Climate of Generosity 181

An Emotional Climate Exercise 186

Conciliators Short Notes 187

Chapter 10 Jealousy and Conciliation 189

Understanding an Emotional Climate of Jealousy 191

Conciliating Jealousy 194

1 Losing Love 194

2 What Else Are People Afraid of Losing? 195

3 Heeding the Warming in Warning Signals 197

4 Claiming/Counter Claiming and Common Ground 198

5 The Irony of Using Force 199

An Alternative: A Climate of Trust 199

An Emotional Climate Exercise 204

Conciliators Short Notes 205

Chapter 11 Anxiety and Conciliation 207

Understanding an Emotional Climate of Anxiety 209

Conciliating Anxiety 212

1 Surviving Expectations 213

2 Expanding the Focus 214

3 The Difference between Worry and Concern 215

4 The Difference between Fear and Anxiety 216

5 The Art of Referral 217

An Alternative: A Climate of Security 217

An Emotional Climate Exercise 222

Conciliators Short Notes 223

Chapter 12 Hatred and Conciliation 225

Understanding an Emotional Climate of Hatred 228

Conciliating Hatred 231

1 Hatred as a Form of Dispute Resolution 231

2 The Revenge/Hatred Difference 231

3 The Trap of Hatred-Oriented Disputes 233

4 Prejudice, Racism and Terrorism 234

5 Psychological Tough Mindedness 236

An Alternative: A Climate of Compassion 237

An Emotional Climate Inventory 242

Conciliator Short Notes 243

1 Understanding the Emotional Climate of a Dispute 245

2 Emotional Climate Inventory 246.

Notes:

Includes bibliographical references (pages 257-267) and index.

ISBN:

076183284X

9780761832843

OCLC:

63128786