Human conflict : disagreement, misunderstanding, and problematic talk / C. David Mortensen.

Format:

Book

Author/Creator:

Mortensen, C. David.

Language:

English

Subjects (All):

Interpersonal communication.

Miscommunication.

Physical Description:

ix, 303 pages ; 23 cm

Place of Publication:

Lanham, Md. : Rowman & Littlefield Publishers, [2006]

Summary:

Human Conflict: Disagreement, Misunderstanding, and Problematic Talk distinguishes between "effective" and "ineffective" forms of face-to-face interaction in cases where agreement, disagreement, understanding, or misunderstanding prevail. This well-researched study of miscommunication seeks to identify the basic dynamics at work in encounters that somehow fall short of success in a particularly telling manner. Following an in-depth look at the interplay of cognitive appraisals, value orientations, and social identity in the construction of everyday reality, the book then analyzes social constructions that contribute to a wider ability to fashion working agreements and mutual understanding. It also examines a wide spectrum of encounters in which pairs reporting "hurt and harm" find themselves mutually engaged in strategic mechanisms of repair, renewal, and restoration. Scholars of conflict study, mediators, and others interested in the cognitive processes behind agreement and understanding will want to read this book.

Contents:

Misconstruction

Cognitive appraisal

Value orientation

Personal identity

Argumentation and advocacy

Agreement and positivity

Disagreement and negativity

Understanding and convergence

Misunderstanding and divergence

Repair mechanisms.

Notes:

Includes bibliographical references (pages 263-290) and index.

ISBN:

0742527298

0742527301

OCLC:

58789986