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Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
- Format:
- Book
- Author/Creator:
- Montgomery, Jack G.
- Language:
- English
- Subjects (All):
- Library personnel management.
- Conflict management.
- Physical Description:
- xii, 207 pages ; 23 cm
- Place of Publication:
- Chicago : American Library Association, 2005.
- Contents:
- Bringing personal baggage to work
- Identifying the actors: all the world's a stage
- The role of unions
- The specter and reality of workplace violence
- The internal candidate
- But she has had such a hard life
- It is obvious we do not matter
- I don't have to listen to this!
- Love in the afternoon
- She is making me feel strange!
- Useless, totally useless!
- Let me do my job!
- What is taking those people so long?
- I've got a great idea for you!
- I'd really like to help Donnie
- This place is a zoo!
- The problem with Eddie
- Totally incompatible?
- Is it really all that important?
- Thou shalt not suffer
- It's happening again
- A place to begin: emotional intelligence
- Planning for workplace conflict
- Examining your organizational culture
- Leadership: so much more than management.
- Notes:
- Includes bibliographical references (pages 195-201) and index.
- ISBN:
- 083890890X
- OCLC:
- 57414704
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