Person-centred communication : theory and practice / Hanka Grobler, Rinie Schenk, Dries du Toit.

Format:

Book

Author/Creator:

Grobler, H. D. (Hanka Dorothee)

Contributor:

Schenk, C. J.

Du Toit, A. S.

Sabin W. Colton, Jr., Memorial Fund.

Language:

English

Subjects (All):

Communication in social work.

Counseling.

Physical Description:

viii, 241 pages : illustrations ; 22 cm

Edition:

Second edition.

Place of Publication:

Cape Town : Oxford University Press, 2003.

Summary:

How can you enable people to develop themselves? How do you build a relationship of trust with a community? How do you create an environment in which clients respond positively? Facilitators from various professions will find that the second edition of Person-centred communication continues to enhance their communication, listening, and empathic skills. It demonstrates how to live the values of the person-centred approach developed by Carl Rogers, by showing respect for clients and empowering them to take responsibility for themselves. Building on the feedback from readers of the first edition, this new edition focuses even more strongly on the self, including the self of the facilitator. The importance of self-reflection, thought-processes, values and actions are creatively addressed. This is an indispensable guide to working with individuals, groups, and communities in a humane and respectful way.

Contents:

Section A Theory: Thinking about people 7

Chapter 1 The development of the self 9

Chapter 2 Experiences that fit with the self 23

Chapter 3 Experiences that do not fit with the self 31

Chapter 4 Specific experiences 44

Chapter 5 Conditions for facilitation 68

Chapter 6 Reorganization of the self and its implications 75

Section B The facilitator's values 85

Chapter 7 Respect 89

Chapter 8 Individualization 97

Chapter 9 Self-determination 104

Chapter 10 Confidentiality 110

Section C Putting thinking and values into practice: Dealing with symbolized experiences 121

Chapter 11 Attentiveness 128

Chapter 12 Listening 140

Chapter 13 Empathy 152

Section D Putting thinking and values into practice: Dealing with unsymbolized experiences 177

Chapter 14 Advanced empathy 179

Chapter 15 Immediacy 200

Chapter 16 Cross-cultural communication 209

Chapter 17 People in conflict 218

Chapter 18 The self of the facilitator 231.

Notes:

Includes bibliographical references (pages [233]-238) and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Sabin W. Colton, Jr., Memorial Fund.

ISBN:

0195786874

OCLC:

54399840