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Communication for doctors : how to improve patient care and minimize legal risks / David Woods, editor.
Holman Biotech Commons R727.3 .C65 2004
Available
- Format:
- Book
- Language:
- English
- Subjects (All):
- Communication in medicine.
- Physician and patient.
- Communication.
- Physician-Patient Relations.
- Medical Subjects:
- Communication.
- Physician-Patient Relations.
- Physical Description:
- xi, 125 pages ; 25 cm
- Place of Publication:
- Oxford ; San Francisco : Radcliffe Pub., [2004]
- Summary:
- This book provides practical tips to arm doctors with the knowledge to sharpen their communication skills thus improving their relationships with patients - and avoiding errors and litigation. It is stimulating and easy-to-read and is written with a 'how to' approach in a straightforward journalistic style by noted expertes in the field. The book's contributors offer valuable and usable advice on everything from documentation to listening skills to avoiding jargon and 'medispeak'. All doctors at every level will find something of value in this enlightening read.
- Contents:
- Patients are a virtue 1
- What do patients think of doctors as communicators? 2
- Making patients your partners 3
- Thirty ways to make your practice more "patient-friendly" 4
- Eight easy ways to make the medicine go down 6
- Answering questions patients don't ask 8
- Can your patients read your writing? 10
- How about a Hippocratic Oath for patients? 11
- Hippocrates was right: treat people, not their disease 12
- How non-verbal communication can give patients a sense of connectedness 14
- Empowered patients may have something to teach us 15
- How to communicate with patients who (think they) know more than you do 17
- How to deal with illiterate patients 18
- How to avoid alienating patients 19
- "Take two aspirin and call me in the morning" 21
- Seven ways to build trust with your patients on their first visit 23
- Watch your language 25
- Medicine and the English language 26
- The printed word: encouraging a more coherent view of the world 30
- Writing and speaking painlessly 31
- Who's for Tennyson? The case for language and literature in medical school 34
- Splitting atoms and infinitives 36
- Making sure your language doesn't mystify patients 38
- Reforming the language of healthcare 39
- Euphemism in medicine: calling a spade a horticultural implement 40
- Humor in medicine: the whimsy of Richard Gordon 41
- Elevator etiquette: when is communication too effective? 42
- A conversation with Norman Cousins 43
- The future of medical publishing 48
- Physician, heal thyself 57
- Becoming accustomed to public speaking 58
- Do you speak "Medispeak"? 60
- Let's hear it for sounder listening skills! 62
- Specialty scientific meetings: time for critical review 64
- Recognizing and avoiding non-verbal cues we give our patients 66
- Strategies for not appearing rushed 67
- Doctors can deliver hope as well as facts of prognosis 68
- The doctor patient 71
- The importance of doctors' "people skills" 72
- The profession's image: you're OK, they're not 73
- What's wrong with a little "loathsome finery"? 75
- Physicians: an endangered species? 76
- Manners and medicine 77
- Improving physicians' grades in communication 78
- How to avoid getting kicked by the media donkey 79
- Reading to keep up to date 81
- Are postgraduate courses necessary? 83
- Doctor-to-doctor communication 84
- Controlling the information balloon 85
- Managing your practice 87
- How your staff can make or break your practice 88
- Improving your efficiency by maximizing your time 90
- Technology to enhance your practice 91
- Healthscapes: how physical surroundings influence perceptions of quality 92
- Hiring? Use this checklist 93
- How to handle complaints 95
- How to respond to an angry complaint 97
- How to improve your sign language 98
- A complete, updated and signed history is vital before treatment begins 100
- Making your reception area more welcoming 102
- Minimizing risk 103
- Communication and documentation at the root of growing legal risks 104
- Clean up your documentation: use SOAP 105
- Telephone advice should be documented 106
- The telephone: instrument of the devil or practice enhancer? 107
- Ten tips for effective informed consent discussions 108
- Top ten issues in medical malpractice 110
- You've been called as an expert witness: now what? 111
- Terminating the physician-patient relationship 112
- Are you a good communicator? 114.
- Notes:
- Includes index.
- ISBN:
- 1857758951
- OCLC:
- 56841121
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