Business ethics : mistakes and successes / Robert F. Hartley.

Format:

Book

Author/Creator:

Hartley, Robert F., 1927-

Contributor:

Charles R. Anderson Endowment Fund.

Language:

English

Subjects (All):

Business ethics--Case studies.

Business ethics.

Genre:

Case studies.

Physical Description:

viii, 355 pages : illustrations ; 23 cm

Edition:

First edition.

Place of Publication:

Hoboken, N.J. : Wiley, 2004.

Summary:

Be an ethical manager, or face dangerous consequences!

In today's business climate, firms need to be wary of practices that may provoke criticism and scandals. Investigative reporters, eager lawyers, and zealous governmental agencies are lurking in the wings.

These lessons of the past give you an inside look at some of the biggest mistakes of recent history. You can ponder not only how they might have been avoided, but also how their resolution might have been better handled. Robert Hartley, author of the popular Marketing and Management Mistakes and Successes books, brings you face-to-face with major players and the temptations, crises, and torments they experienced. Thought-provoking discussion questions, role-playing exercises, and debates present you with key ethical concerns that may help you avoid similar situations in your own career.

Take a behind-the-scenes look at: Deceptive sales tactics at MetLife The killer scenario of Ford Explorers with Firestone tires Price fixing at ADM Al Dunlap savaging Sunbeam and Scott Paper Massive accounting fraud at WorldCom Exxon's Alaskan oil spill Union Carbide's Bhopal catastrophe Shenanigans of defense contractors, such as Lockheed and General Dynamics Ethical question marks: Wal-Mart, Nike, DaimlerChrysler Paragons: Johnson & Johnson, Herman Miller As well as other ethical mistakes

Contents:

Chapter 1 Introduction and Perspective 1

Part I Contemporary Violations of the Public Trust 11

Chapter 2 MetLife: Deceptive Sales Tactics 13

Chapter 3 Ford Explorers with Firestone Tires-A Killer Scenario 25

Chapter 4 ADM: Price Fixing, Political Cronyism, and a Whistleblower 39

Chapter 5 Al Dunlap Savages Scott Paper and Sunbeam 53

Chapter 6 United Way: A CEO Batters a Giant Nonprofit 67

Chapter 7 Tobacco: Long Callousness to Public Health 79

Chapter 8 The Savings and Loan Disaster: Managements Repudiation of Responsibility 95

Chapter 9 WorldCom/MCI: Massive Accounting Fraud 111

Part II Classic Ethical Violations 131

Chapter 10 General Motors' Corvair versus Ralph Nader: Triggering the Age of Consumerism 133

Chapter 11 Union Carbide: Assaulting the Ohio Valley 147

Chapter 12 Union Carbide's Bhopal Catastrophe 159

Chapter 13 Nestle's Infant Formula: Pushing an Unsafe Product in Third-World Countries 171

Chapter 14 The Dalkon Shield: Ignoring User Safety 185

Chapter 15 Exxon's Alaskan Oil Spill: Environmental Destruction on a Giant Scale 197

Chapter 16 ITT: Heavy-Handed Interference in a Foreign Government 211

Chapter 17 Lockheed Corporation: Overseas Bribery Gone Rampant 223

Chapter 18 General Dynamics. Fleecing U.S. Taxpayers 235

Part III Questionable Ethical Conduct 249

Chapter 19 Wal-Mart: A Big Bully? 251

Chapter 20 Nike: Is Using Cheap Overseas Labor Ethical? 269

Chapter 21 DaimlerChrysler: Flagrant Misrepresentation of a Merger 285

Part IV Paragons of Good Ethics Practices 301

Chapter 22 Johnson and Johnson's Tylenol Scare-The Classic Example of Responsible Crisis Management 303

Chapter 23 Herman Miller: Role Model in Employee and Environmental Relations 315

Chapter 24 Conclusions: Lessons from the Past 327.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Charles R. Anderson Endowment Fund.

ISBN:

0471663735

OCLC:

56654481