The Internet in the workplace : how new technology is transforming work / Patricia Wallace.

Format:

Book

Author/Creator:

Wallace, Patricia M.

Language:

English

Subjects (All):

Business--Computer network resources.

Business.

Internet.

Business enterprises--Computer networks.

Business enterprises.

Physical Description:

xiii, 301 pages : illustrations ; 24 cm

Place of Publication:

Cambridge ; New York : Cambridge University Press, 2004.

Summary:

The workplace and our working lives are being transformed by the Internet and the netcentric innovations it has triggered. The impact may not be obvious from a quick glance at a typical office, but the Internet unleashed fundamental changes in how and when we work, how we relate to coworkers and employers, how managers monitor workers, and what kinds of work are still important to the value chain. Workers, from the mailroom clerk to the CEO, are learning new skills to succeed and remain employable in organizations moving on Internet time. We are learning how to capitalize on the power of netcentric technologies yet avoid the egregious blunders and traps that the net so dramatically amplifies. In The Internet in the Workplace: How New Technology is Transforming Work, Patricia Wallace shows how netcentric technologies touch every kind of workplace and everyone who works for a living and explores the challenges and dilemmas they create.

Contents:

1 The Internet Transforms The Workplace 1

Internet in the Workplace: A Brief Tour 2

The Context of Change: The Evolving Netcentric Economy 6

Information Asymmetries 7

Disintermediation along the Value Chain 11

The Disintermediated Fight Back 16

Extreme Disintermediation: The Case of Digital Products 19

Business Models, Strategies, and Industry Competition 20

The Workplace in the Middle 24

2 The Netcentric Technologies Emerge 27

Waves of Technological Transformation 27

The Internet at the Core: Design Principles 30

Technologies at the Edge 35

Security and Netcentric Technologies 47

Swimming Inside the Netcentric Wave 51

3 Work, Nonwork, and Fuzzy Lines Between Them 53

Are We Working More? 55

Why Are Some People Working Longer Hours? 57

Netcentric Technologies and the Anytime/Anywhere Workplace 67

4 Business Communication 78

From Sender to Recipient and Back 79

The Range of New Choices 81

Describing the Communication Channels 83

Attitudes about New Media 88

Email: A Case Study 89

Business Communication across Cultures 106

Instant Messages in the Workplace 109

Extending Netiquette 112

5 Leadership in the Internet Age 113

Leadership under the Microscope 114

Leadership Styles in the Internet Era 118

New Challenges for Internet-Age Leaders 120

Leaders of the Future 133

6 Knowledge Management 135

The Origins of Knowledge Management 136

What Is Knowledge? 138

Creating Information and Explicit Knowledge for the Organization: Pre-Internet 141

Post-Internet Knowledge Management 142

Knowledge Discovery and Data Mining 144

Knowledge Management Practices and Projects 146

The Knowledge Management Hype Cycle 151

Social and Psychological Factors in Knowledge Management 153

The Future of Knowledge Management 155

7 Virtual Teams and Computer-Supported Cooperative Work 157

Technology Support for Teamwork 158

Expanding the Radius of Collaboration for Teamwork 159

The Context of Teamwork 162

Group Dynamics in Virtual Teams 165

Group Dynamics for Problem Solving and Decision Making 171

The Performance of Actual Virtual Teams 178

What Will Make Virtual Teams More Effective? 181

Tomorrow's Virtual Teams 189

8 E-Learning 191

E-Learning: A Virtual Tour 192

Advantages of E-Learning Programs 200

How Effective is E-Learning? 202

The Challenges of E-Learning 206

Is Less More? 213

9 Workplace Surveillance and Privacy 215

How Are Employees Being Monitored? 216

Why Monitor the Workplace? 222

Concerns about Productivity 226

Electronic Performance Monitoring 229

The Internet and Disinhibition 233

Developing and Implementing Monitoring Programs 235

Workplace Privacy: An Oxymoron? 241

10 The Changing Context of Employment 246

Employment Trends and Technology 247

Changing Employee - Employer Relationships 252

Challenges in Managing New Employment Relationships 255

Changing Organizational Forms 258

The Volunteer Organization 262

11 The Netcentric Workplace: Future Trends 267

The Internet and Productivity 267

Transforming the Economy, Old and New 269

Offices of the Future 274

The Internet in the Workplace: A SWOT Analysis 281

A Social Dilemma 287

Extending the Sphere 289.

Notes:

Includes bibliographical references and index.

ISBN:

0521809312

OCLC:

52494399

Online:

Publisher description