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Human resource management in service work / Marek Korczynski.
Lippincott Library HD9980.5 K67 2002
Available
- Format:
- Book
- Author/Creator:
- Korczynski, Marek.
- Series:
- Management, work and organisations
- Language:
- English
- Subjects (All):
- Service industries workers.
- Service industries--Personnel management.
- Service industries.
- Physical Description:
- xii, 237 pages ; 24 cm.
- Place of Publication:
- Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002.
- Summary:
- This book fills a gap in the market for a long overdue book on Human Resources Management in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
- Contents:
- Service work
- The new service management school
- Critical perspectives on service work
- Service work : the customer-orientated bureaucracy
- Analysing distinctive types of front-line work
- Sales work
- Empowerment on the front lines?
- Managing emotions
- Gendered segregation and disadvantage
- Trade unions and service work
- Conclusion : reconsidering modern times.
- Notes:
- Includes bibliographical references (pages 205-228) and indexes.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Class of 1932 Fund.
- ISBN:
- 033377440X
- 0333774418
- OCLC:
- 48397692
- Online:
- Publisher description
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