Cultural intelligence : people skills for global business / David C. Thomas, Kerr Inkson.

Format:

Book

Author/Creator:

Thomas, David C. (David Clinton), 1947-

Contributor:

Inkson, Kerr.

Language:

English

Subjects (All):

Business anthropology.

Management--Cross-cultural studies.

Management.

Corporate culture.

Intercultural communication.

Genre:

Cross-cultural studies.

Physical Description:

xiv, 222 pages : illustrations ; 22 cm

Other Title:

People skills for global business

Place of Publication:

San Francisco, CA : Berrett-Koehler, [2004]

Summary:

Much more than simply a list of protocols, Cultural Intelligence helps readers develop a mind-set that can be applied to any number of countries, cultures, and business situations. It is a systematic way to approach the tremendous variety of interactions and challenges that business people face around the world -- much easier and more realistic than documenting every trait of every culture and preparing to cater to each. This book presents a three-stage process for becoming culturally intelligent. These steps involve learning the fundamental principles of cross-cultural interactions, such as what cultures are, how they might vary, and how they affect behavior, practicing mindfulness and paying attention in a reflective and creative way to cues; and developing a repertoire of behavioral skills that can be adapted to different situations. It takes time and effort to develop high cultural intelligence, but this book helps readers with the right attitude begin this rewarding experience.

Contents:

1. Are You a Global Manager? 1

2. Understanding Culture: What Culture Is and Is Not 18

3. Switching Off Cultural Cruise Control 40

4. Raising Your Cultural Intelligence 60

5. Decision Making Across Cultures 80

6. Communicating and Negotiating Across Cultures 100

7. Leadership Across Cultures 122

8. Multicultural Teams 142

9. Managing International Careers 162

Conclusion: The Essentials of Cultural Intelligence 182

Where to Get Country Information 187.

Notes:

Includes bibliographical references (pages 193-214) and index.

ISBN:

1576752569

OCLC:

53903821