Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko and Mary Bucher Ross.

Format:

Book

Author/Creator:

Hirko, Buff.

Contributor:

Ross, Mary Bucher, 1948-

Language:

English

Subjects (All):

Electronic reference services (Libraries)--Study and teaching--Washington (State)--Case studies.

Electronic reference services (Libraries).

Electronic reference services (Libraries)--Study and teaching.

Reference librarians--Training of.

Reference librarians.

Reference librarians--In-service training.

Employees--Training of.

Washington (State).

Genre:

Case studies.

Physical Description:

v, 160 pages : illustrations ; 28 cm

Place of Publication:

Chicago : American Library Association, 2004.

Summary:

In a training program that promises to make any library staff member--regardless of education or experience--comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail: - 14 core competencies designed to foster consistent service- Hands-on activities and exercises--online, face-to-face, collaborative and solo- Learning activities that take the end-users' perspective- Tools for developing a curriculum

Contents:

Beyond shazam! Training for virtual reference

Introduction: Washington's Statewide Virtual Reference Project

Core competencies: knowledge, skills, and aptitudes needed for virtual reference

Learning through using: the constructivist approach

Multiple ways of learning: face-to-face and online, individual and collaborative

Getting started: curriculum development

Learning activities: taking the user perspective

Model reference: online behaviors

Evaluation, modification, and follow-up.

Notes:

Includes bibliographical references (pages 153-155) and index.

ISBN:

0838908764

OCLC:

53954167