Beyond the basics : the management guide for library and information professionals / G. Edward Evans and Patricia Layzell Ward.

Format:

Book

Author/Creator:

Evans, G. Edward, 1937-

Contributor:

Layzell Ward, Patricia.

Language:

English

Subjects (All):

Library administration.

Information services--Management.

Information services.

Library science--Vocational guidance.

Library science.

Middle managers.

Physical Description:

x, 347 pages ; 23 cm

Place of Publication:

New York : Neal-Schuman Publishers, [2003]

Contents:

Part I Understanding the Context

1 Exploring the External Operating Environment 3

Changing Views About Management 4

The Context of Change 1960- 7

Collaboration 19

Competition 22

Accountability 23

Futures 24

2 Settling into a New Management Post 31

Starting from the Top 31

A Key Career Step 31

The Role of the Middle Manager 32

Preparing for the New Role 34

Making a Good Impression 38

Natural Reactions 39

Recognize Signs of Roadblocks 47

3 Analyzing the Internal Operating Environment 53

Organizational Culture 53

Organizational Climate 63

Local Practices 65

Improving the Organizational Culture and Climate 66

The Process of Change 68

Managing Change 72

Assessing the Possibilities for Change 76

Creating the Vision 81

Values, Morals, and Ethics 83

Part II Understanding the Responsibilities

4 Managing the Organizational Responsibilities 95

Managerial Roles 95

Roles, Responsibility, Accountability, and Trust 98

The Collaborative Working Environment 99

Decision-Making 107

Planning 109

Leadership for Twenty-first Century Managers 111

Negotiation Skills 114

Project Management 117

Managing Oneself 119

5 Mastering the Communication Responsibilities 129

Effective Communication 129

Communication Groups 131

Communicating With Users 136

Selecting the Correct Channel and Mode 143

Listening-The Key to Effective Communication 148

Formal Presentations 150

Key Points for Effective Communication 152

Managing Conflict 153

Ethics and Communication 157

6 Assuming the Control Responsibilities 163

Money, Budgets, and Planning 163

Some Budget/Fiscal Basics 164

Tracking the Budget and Controlling Operations 169

Control, Work Analysis, and Evaluation 171

Knowing the Cost of Doing Business 171

Quality and Performance 178

Risk and Crisis Control 190

Part III Understanding the People Factors

7 Managing Diversity 201

Coming to Grips with Diversity 201

The Aim of Diversity Management 204

Diversity and Strategic Planning 206

Policies that Promote Diversity 208

Practices that Promote Diversity 212

Supervising a Diverse Staff 222

Service to Diverse Users 223

Is the Organization a Diverse Organization? 228

8 Providing Effective Service to User Communities 235

Know the Community Served 235

User Needs and the Operating Environment 238

Learning about the Service Population 240

What is Marketing? 254

What is Promotion? 261

Four Key Strategies for Marketing Success 263

A Tactical Framework 264

9 Working with Colleagues 271

Create the Right Atmosphere 271

Motivating Colleagues and Yourself 274

Handling Crises 280

Building and Managing Teams 284

Age and Status Matters 289

Duty of Care 294

Flexible Working 299

Workplace Learning and Training 303

10 Preparing to More Ahead 309

Extending Leadership Skills 309

Being Mentored 313

Continuing Professional Development 314

Extending Management Skills 316

Career Planning 323

Quitting the Current Post 327

Critical Success Factors for a Rewarding Career 328.

Notes:

Includes bibliographical references and indexes.

ISBN:

155570476X

OCLC:

52520255