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The nurse manager's survival guide : practical answers to everyday problems / T. M. Marrelli ; with assistance from Lynda S. Hilliard.
Holman Biotech Commons RT89 .M389 2004
Available
- Format:
- Book
- Author/Creator:
- Marrelli, T. M.
- Language:
- English
- Subjects (All):
- Nursing services--Administration.
- Nursing services.
- Nursing, Supervisory.
- Nursing Services--organization & administration.
- Personnel Management--methods.
- Medical Subjects:
- Nursing, Supervisory.
- Nursing Services--organization & administration.
- Personnel Management--methods.
- Physical Description:
- xix, 395 pages : illustrations, forms ; 24 cm
- Edition:
- Third edition.
- Place of Publication:
- St. Louis : Mosby, [2004]
- Summary:
- Designed for quick reference and "hands-on" application, The Nurse Manager's Survival Guide, third edition, provides you with practical tips, lists, pointers, and specific guidelines for proactively handling your day-to-day management challenges. Realistic, practical guidance is provided on the basics of successful nursing management, and all major areas of management are covered, including communication, budgeting, time management, day-to-day operations, decision-making, negotiation, and legal issues. Ideal for both new and more experienced nurse managers, The Nurse Manager's Survival Guide, third edition, is sure to give you fresh insights to help you approach the challenges of your job in a new and exciting way!
- Contents:
- 1 The Nurse Manager Role Today / T.M. Marrelli 1
- Middle Management Dilemma 1
- Role Transition 2
- What Does the Nurse Manager Do? 6
- Utilizing Power Effectively 6
- Change Management 8
- Your Orientation 13
- Meetings With Peer Managers 15
- Taking Time to Take Stock 16
- The Model of the Future: Patient-Centered Care 17
- Important Realizations 19
- Appendix 1-1 Job Description/Competency Review 23
- Appendix 1-2 Checklist of Key Information about Important Services and Departments 43
- 2 Management: An Overview / Sandra Whittier 47
- Management: What Is It? 47
- What is Leadership? 48
- The Management Environment 50
- The Growth of a New Manager 51
- Styles of Management 52
- Communication and Team Building 56
- The Nursing Process 59
- Records Management 59
- Nursing Management by Objectives 60
- Management Theories 63
- Organizational Chart 67
- Mentoring 70
- 3 Human Resource Management / T.M. Marrelli 75
- What Is Human Resource Management? 75
- Staff Recruitment 75
- Interviewing 78
- Hiring a New Team Member 78
- Orientation for New Staff Members 82
- Competency-Based Achievement 88
- Staff Motivation and Recognition 90
- Terminating or Laying Off a Staff Member 91
- Evaluating Performance 92
- Violence in the Workplace 94
- Appendix 3-1 Sample Criteria-Based Position Description/Performance Appraisal 99
- 4 Recruitment and Retention of Staff: A Strategic Overview / Barbara Faruggio 101
- The 12 Challenging Issues 101
- Five Key Strategies for Staff Retention 108
- Strategy 1 Organizational Commitment 109
- Strategy 2 Promote the Human Resources Department 113
- Strategy 3 Effective Recruitment 118
- Strategy 4 Understand Your Target Market 124
- Strategy 5 Become the Facility or Organization or Choice for Staff 129
- Appendix 4-1 Facility Anywhere, Happytown, USA: Departmental Profile 135
- Appendix 4-2 Facility Anywhere, Happytown, USA: Employee Care Plan or Personalized Interest Plan 137
- 5 Day-to-Day Operations / Lynda S. Hilliard, T.M. Marrelli 139
- Continuous Quality Improvement: The Foundation for Effective Daily Management of Operations 139
- Nursing Care Delivery Systems 142
- Professional Practice Models 148
- Practice Standards and Protocols 148
- Patient Classification 150
- Scheduling and Staffing 152
- Liability Concerned with Staffing 157
- Credentialing and Competency 159
- Meetings 160
- Staff Meetings 160
- Clinical Conferences 163
- Rounds in the Clinical Area 163
- Prioritizing Duties and Time Management 164
- Documentation 165
- The Professional Nurse's Role in Documentation 166
- Function of the Medical/Clinical Record 167
- HIPAA Considerations 168
- Computerization/Management of Information 170
- 6 Effective Communication / Margaret Sharp, T.M. Marrelli 177
- Recognizing Your Inherent Interpersonal Skills 177
- How to Get What You Want 178
- Developing Resources 179
- The Importance of Job Satisfaction 180
- The Nurse Manager's Role in Staff Retention 180
- Using Resources: Motivation 183
- The Work Environment 183
- About Feedback 184
- Communication Patterns 184
- Impediments to Effective Communication 186
- Verbal Versus Nonverbal Communication 187
- Listening Skills 188
- Verbal Skills 188
- Public Speaking 188
- Communicating Effectively across an Integrated Network 190
- E-Mail and the Internet 191
- Written Communication 192
- Problem Communications 193
- Coordination of Care across the Continuum 196
- The Work Culture 197
- The Team Members 198
- Conflict 199
- 7 Effective Time Management / T.M. Marrelli 205
- The Three Ps of Procrastination 206
- The "Right Stuff" Attitudes 207
- The Importance of Delegation 212
- Resources for Time Management 212
- 8 Resource Management and Budgeting Basics / Lynda S. Hilliard 217
- Continuous Quality Improvement 217
- Benchmarking 218
- Clinical Pathways and Protocols 219
- Diagnostic-Related Groups 219
- Cost-Based Reimbursement
- A Historic Overview 220
- Fiscal Management 220
- Nonprofit Versus Profit Status 221
- Capital Expansion or Reinvestment 221
- Public Perception of Health Care Institutions 222
- Financial Performance Reports 223
- Insurance Overview 224
- Managed Care or Discounted Services 227
- Payer Mix 227
- Case Management 228
- The Budget Process 228
- Classification of Costs 231
- The Role of the Nurse Manager in the Budget Process 234
- Budgetary Indicators 236
- Ask Questions 237
- Productivity Measurement 237
- Productivity Ratings 239
- Financial Standards 240
- Break-Even Analysis 240
- Future Trends 241
- Appendix 8-1 Glossary of Financial Terms 245
- 9 Legal Issues and Risk Management / Elizabeth E. Hogue 251
- Legal Aspects of Supervision 251
- Negligence 252
- Informed Consent 259
- Withholding and Withdrawing Consent 262
- Employment 264
- Appendix 9-1 Glossary of Legal Terms 267
- 10 Taking Care of Yourself and Your Staff / T.M. Marrelli 277
- Maintaining Balance under Stress 277
- Sources of Stress in the Patient Care Environment 278
- Stress Evaluation Exercise: Stress Self-Knowledge 280
- Stress for Nurse Managers 281
- The Manager-Staff Relationship 283
- Coping Mechanisms 289
- Unmanaged Stress in the Patient Care Workplace 291
- Failing to Manage Stress: A Common Pitfall 292
- When You Identify a Serious Staff Problem 296
- Unmanageable Environments 299
- Taking Action to Support Your Staff 301
- Supporting Yourself 305
- 11 When Bad Things Happen to Good Managers / T.M. Marrelli 311
- Special Problems 311
- Reorganization 314
- Your Position Is Eliminated 316
- When You Identify the Need for a Change in Your Job 320
- The Bottom Line 320
- 12 The Nurse Manager in Home Care, Community Health, and Hospice / T.M. Marrelli 323
- How Home Care, Community Health, and Hospice are Unique: More Than the Care Setting 323
- Unique Operational Considerations 324
- How Home Care Management Is Unique 324
- Home Care Reimbursement 325
- How Home Care Nurses Are Unique 326
- The New Manager's Orientation to Home Care 328
- Your Orientation: Tips for Success 328
- If You Have to Negotiate for an Orientation 329
- The Manager's Evolving Role: Determining Competency and Mentoring 330
- Measuring Operation Quality: Varying Facets 331
- Legal Risk Management Issues for Home Care Managers 332
- Models of Nursing Care Delivery Systems in Home Care 334
- Staff Meeting Evaluations 335
- Multidisciplinary Team Conferences 337
- Hospice Staff Support Meetings 337
- Staff Meetings with Administrative Staff Members 338
- Fiscal Responsibilities in Home Care 339
- An Overview of the Centers for Medicare and Medicaid Services (CMS) 339
- Documentation Considerations 340
- The Importance of Management and Other Reports 340
- Special Programs 345
- Communication: More Important Than Ever 346
- 13 Where to from Here? / T.M. Marrelli 351
- Assessing Job Satisfaction 351
- Choices 354
- Marketing Yourself 354
- Identifying Your Unique or Special Skills
- Areas for Consideration 354
- Resumes and Curriculum Vitae 357
- Before the Interview 360
- The Interview 361
- The Interview with Your Prospective New Staff 362
- Following Up On the Interview 362
- Thank-You Letters 365
- Keeping a Record of Your Job Search and Interview Information 365
- After the Interview 365
- Negotiating 367
- When You Receive an Offer 367
- Accepting the Offer 367
- Giving Notice 368
- Sample Resignation Letter 369
- About "Not Burning Bridges" 369
- Guilt and Grooming Your Successor 369.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 0323023290
- OCLC:
- 53324883
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